At DigitalGenius (DG), we are using AI Agents to transform customer experience for ecommerce brands. With a proprietary approach to agentic AI, we have a unique opportunity to become the undisputed leader in our industry. We’re looking for excellent candidates to join our dedicated, thoughtful, and hardworking team to help us achieve that goal. We are a global company with offices in London, New York, and people across the world.
Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.
Responsibilities
- Conduct product demonstrations focused on value that showcase DG as the premier AI solution for e-commerce brands
- Develop and maintain expertise in feature functionality and practical application of all our product offerings
- Help companies to understand and evaluate the technical capabilities of our products and ensuring technical alignment
- Understand and interpret prospective customer requirements, delivering customised product demonstrations to match customer needs
- Design, validate and document technical solutions to share with prospective customers
- Collect and analyse feedback from prospective customers to influence roadmap, collaborating with engineering, and product management teams to meet our prospects' business challenges and align with our internal business objectives
- Supporting our implementation team with the technical work required for pilots
- Helping with training and onboarding new customers
- Training and supporting partners
- 2+ years of experience in SaaS Pre Sales, preferably within the e-commerce space
- Proven experience in assisting Account Executives by demonstrating critical thinking, offering proactive recommendations, and displaying the confidence necessary to successfully close deals.
- Proven experience in providing tailored, value-driven demonstrations
- Passionate about technology and how it can be used to drive business impact
- Willing to contribute to an amazing work culture and environment
- Comfortable with the rapid, unpredictable nature of a tech start-up
- Experience working with APIs
- This role requires travel to New York once a month to be on-site with colleagues in our NY hub
- Hybrid Role
- Competitive Salary
- Generous Vacation Policy (20 Days)
- Monthly Fitness Stipend
- Medical, Dental, and Vision Health Insurance for US-based Employees
- 401k for US-based Employees
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What We Do
DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. Learn more at digitalgenius.com
