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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
The Solutions Consultant (SC) at New Relic is the primary technical authority during the pre-sales process, accountable for securing the "technical win". In this role, you will optimize your blend of technical knowledge and customer-facing abilities to act as a trusted advisor and solution architect. You will partner with Account Executives to provide deep product expertise, build technical credibility, and architect solutions that solve critical business challenges.
What you'll do
- Drive Technical Evaluations: Act as the "POV Quarterback" by leading all aspects of the adoption, optimization, and integration of New Relic products. You will leverage frameworks to drive Proof of Value (POV) presentations and technical evaluations to a successful Moment of Value (MoV).
- Deliver Compelling Demonstrations: Design, build, and deliver value-based product demonstrations that show the specific value of our Digital Intelligence Platform to prospects
- Technical Lead & Advisor: Act as the primary technical point of contact for prospects, responding to technical questions, handling objections, and responding to RFPs.
- Strategic Sales Partnership: Partner with Account Executives on opportunity qualification, strategy, and business justification. You will help identify revenue opportunities through new service upsells and contract renewals.
- Customer Advocacy: Act as a vocal advocate for the customer’s point of view, providing feedback to New Relic product management and engineering to support new product directions.
This role requires
- 5+ years of pre-sales experience within the software industry, with at least 3 years working with complex customers.
- Expert-level knowledge of performance monitoring tools (infrastructure, application, web/mobile, or user experience).
- Familiarity with one or more development languages, such as Java, .Net, Ruby, C, Python, or Node.js.
- Strong understanding of cloud-native technologies, enterprise architecture patterns, and API integration.
- Must be fluent in English.
- Exceptional presentation and communication skills tailored for both technical and business audiences.
- Consultative problem-solving skills with the ability to solve technical problems in real-time.
- Ability to manage multiple complex technical evaluations and RFPs simultaneously.
- A high degree of self-motivation and a strong desire to learn new technologies.
Bonus points if you have
- Familiarity with SAP and OTEL.
- Exposure to Kubernetes, containers, microservices, DevOps, and CI/CD.
- Background in iOS and Android platforms and architectures.
- Bachelor's degree in Engineering or Computer Science (or equivalent).
Please note that visa sponsorship is not available for this position.
#LI-MM1 #LI-Remote
The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
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What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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