About the Role
We are seeking a highly technical and customer-facing Solutions Architect to play a critical role in driving revenue through enterprise deals and partner ecosystems.This role sits within the Alliances team to advance deals, enable partners (especially SIs), and bring Netomi’s platform to life in customer environments.You will operate as both a hands-on builder and a front-line technical seller—leading POCs, writing and reviewing code where needed, and translating complex architectures into clear business value for executive stakeholders. You are equally comfortable writing code for a live POC as you are presenting a solution strategy to a CIO or CTO.You will partner closely with the Channel and Partner Enablement Managers to ensure technical deal learnings are translated into scalable partner programs and training.
Responsibilities
- Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions
- Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption
- Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment POCs, Demos & Deal Support
- Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO
- Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments
- Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates
- Ensure a smooth technical hand-off to CS and Delivery teams Solution Design & Architecture
- Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP)
- Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes
- Ensure solutions are aligned with best practices for performance, security, and scalability Partner Asset Development & Scale
- Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks)
- Enable partners to independently execute POCs and implementations over time
- Standardize best practices to scale partner-led technical delivery Technical Thought Leadership
- Represent Netomi in partner and customer engagements as a technical expert
- Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations
- Provide feedback to Product and Engineering teams based on partner and customer insights
Requirements
- 6-10+ years in Solutions Engineering, Solutions Architecture, or technical pre-sales roles
- Strong hands-on experience with coding, APIs, integrations, and building real-world solutions/POCs
- Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments
- Highly skilled at creating repeatable technical assets for partners, and understands how to smoothly hand-off to Customer Success and other delivery teams
- Experience supporting enterprise sales cycles and engaging with both technical teams and executive stakeholders
- Proven ability to translate complex technical concepts into clear business outcomes
- Experience working with partners and SIs in co-sell motions
- Strong understanding of:
- AI/ML or LLM-based systems (preferred)
- Cloud environments (AWS, Azure, GCP)
- Scalable system design and integrations
- Energized by working at the intersection of technology, sales, and partners
Skills Required
- 6-10+ years in Solutions Engineering, Solutions Architecture, or technical pre-sales roles
- Hands-on experience with coding, APIs, integrations, and building real-world solutions/POCs
- Ability to prototype, debug, and adapt solutions in live, high-pressure deal environments
- Experience creating repeatable technical assets for partners and executing smooth hand-offs to Customer Success and Delivery teams
- Experience supporting enterprise sales cycles and engaging with technical teams and executive stakeholders
- Proven ability to translate complex technical concepts into clear business outcomes
- Experience working with partners and SIs in co-sell motions
- Strong understanding of cloud environments (AWS, Azure, GCP)
- Strong understanding of scalable system design and integrations
- Understanding of AI/ML or LLM-based systems
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
