Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
Full time role (Mon-Fri) based on our Brisbane office, with plenty of WFH flexibility.
The Solutions Architect provides presales support and consulting services for the specification and design of tailored solutions for New Era’s potential new and existing clients. This role works closely with the sales, technical and project management teams to provide clear communication on client requirements and the timely delivery of client solutions.
This role sits within New Era’s national pre-sales team, providing opportunities to collaborate with peers, learn from diverse expertise, engage with a broad range of stakeholders, and leverage individual strengths across varied solution areas. Duties and responsibilities for the role may include but are not limited to the following:
- Performing detailed requirements capture and analysis activity
- Designing solutions that can be implemented, managed, and maintained by New Era’s technical team
- Producing architectural designs for solutions
- Documenting client business requirements and produce proposals and/or tender responses in conjunction with the sales team
- Providing technical content for quotes, proposals and tender responses
- Completing various levels of documentation including scope of work, design and quoting documentation
- Producing statements of work of external and internal projects
- Assisting the sales team in winning more business through actively participating in new and existing client engagement including attending client meetings and presenting capabilities of New Era technical team
- Demonstrating, presenting, and effectively articulating solutions to clients
- Providing a high level of technical analysis and advice
- Working closely with the sales team to ensure clients receive consistent communication and their requirements are met
- Maintaining a strong working relationship with the sales, technical and project team
- Assist with discovery of any future work requirements/projects
- Continuously improving technical capability through accreditation, certification and maintaining up-to-date knowledge of trends in software/hardware design, infrastructure and architecture
Who we are looking for
- 5+ years of relevant experience in the role
- Proven experience as a Platforms and Cloud Transformation Architect
- Experience designing, implementing, and troubleshooting modern technology solutions
- Strong architecture and requirements analysis skills
- Broad IT infrastructure knowledge
- Experience in client-facing or consultative roles
- Excellent technical documentation skills
- Experience presenting modern, secure, and supportable solutions, including clear migration approaches for customers
- Strong communication, logical, analytical problem-solver with strong attention to detail
- Team-oriented, works well under pressure
- Good time management and able to meet deadlines
- Able to lead discussions and share knowledge
- Degree in Software Engineering, IT, Computer Science, or equivalent experience
- Relevant certifications (e.g., Microsoft, Fortinet, Citrix, Cisco, VMware)
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Comprehensive Employer Assistance Program
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New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Skills Required
- 5+ years of relevant experience in the role
- Proven experience as a Platforms and Cloud Transformation Architect
- Experience designing, implementing, and troubleshooting modern technology solutions
- Strong architecture and requirements analysis skills
- Broad IT infrastructure knowledge
- Experience in client-facing or consultative roles
- Excellent technical documentation skills
- Experience presenting modern, secure, and supportable solutions including migration approaches
- Strong communication, logical and analytical problem-solving skills with attention to detail
- Team-oriented and able to work well under pressure, manage time and meet deadlines
- Degree in Software Engineering, IT, Computer Science, or equivalent experience
- Relevant certifications (e.g., Microsoft, Fortinet, Citrix, Cisco, VMware)
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
