Solutions Architect

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. 

About This Role:

We’re looking for a full-time Solutions Architect to join our Professional Services team  reporting to the Manager. This role is a hybrid role based out of our Hyderabad location. 

In this role, you’ll play a key role in helping customers realize value from the Gainsight platform by onboarding, integrating, and configuring solutions based on their requirements. This is a great opportunity for someone who thrives in a customer-centric, fast-paced environment and enjoys working cross-functionally with teams like Customer Success, Product, and client project teams. The ideal candidate brings strong skills in solution configuration, customer communication, and proactive problem-solving.

What You'll Do: 

• Play a key role in helping Gainsight customers onboard, integrate, and realize meaningful value from the platform

• Understand customer requirements and translate them into effective solution configurations

• Provide training and create documentation to support customer success and adoption
  Thrive in a customer-centric, fast-paced environment

• Collaborate cross-functionally with teams such as Customer Success, Product, and client project teams

• Apply strong skills in solution configuration, customer communication, and proactive problem-solving
   

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For: 

• Ideally 5–8 years of experience in customer-facing technical roles (preferably on a SaaS platform).

• Experience working with complex, multi-divisional, and multi-geographical customers, primarily US-based clients.

• Strong SQL skills along with excellent communication abilities.

• Demonstrated executive presence with the ability to communicate effectively with stakeholders at different levels.

• Ability to bring structure to ambiguous situations and design effective processes.

• Action-oriented mindset with strong prioritization skills while managing multiple tasks simultaneously.

• Passion for technology and AI-driven solutions, with enthusiasm for working in a fast-growing SaaS environment.

• Experience collaborating with cross-functional teams such as Support, Professional Services, Product, and Marketing.

Nice-to-have skills:

• Gainsight Admin experience would be an added advantage.

• Preferred to have a solid understanding of Customer Success practices and hands-on experience with the Customer lifecycle within a SaaS platform.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. 

• We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected]. 

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.