Blink is a pioneering digital workplace platform that transforms intranets into dynamic, personalized employee experiences. We're at the forefront of workplace evolution, providing innovative solutions that connect entire workforces and deliver unprecedented insights into employee engagement and behaviour.
Role OverviewWe are seeking an exceptional Solutions Architect to join our services team. This role combines strategic technical expertise, project management, and customer-centric solution design. You'll be a critical bridge between our customers, customer facing teams, and our engineering organization, driving successful platform implementations and innovative solutions.
Key Responsibilities- Serve as the primary technical lead from pre-sales through to implementation and into Customer Success.
- Scope and define technical solutions based on complex customer requirements.
- Liaise with Product and Engineering to offer innovative solutions to customer business challenges.
- Deliver impactful technical presentations, documentation, tutorials and self-service resources to prospective and existing customers.
- Respond to technical components of RFPs.
- Plan, track, and oversee technical project timelines and specifications: conducting regular projects status meetings, managing risks and proactively addressing technical challenges.
- Understand and lead a customer through complex testing cycles.
- Collaborate cross-functionally with Sales, Implementation, Customer Success, Support, Product and Engineering teams.
RequirementsProfessional Experience
- 5+ years of project management experience in B2B software implementation, Technology consulting or SaaS business environments.
- Proven track record in customer-facing technical roles.
- Experience in troubleshooting customer issues - managing issue mitigation and closure.
- Deep understanding of:
- Enterprise application landscape.
- Application and identity architecture.
- Data relationships and dependencies.
- SaaS protocols and integrations.
- APIs (SCIM 2.0/ HTTPS/ SOAP).
- Network security protocols (OAuth, SAML, LDAP).
- Hands-on experience in one or preferably several of:
- Web development (JavaScript, HTML, frontend frameworks).
- Mobile development (iOS, Android).
- Backend development (Java, C#, Node.js, Python).
- IP-based real-time communications.
- Knowledge of core application security principles.
- Bachelor's degree in Engineering, Computer Science, MIS, or comparable field preferred.
- Exceptional communication and problem-solving abilities.
- Experience managing internal teams and customer stakeholders.
- Resourceful and inquisitive learner.
- High emotional intelligence.
- Ability to rapidly understand and solve complex technical challenges, and explain complex technical concepts clearly.
- Adaptable to fast-paced environments.
- Solution-oriented mindset, with a focus on building scalable, long-term solutions.
- Action-oriented to drive customer requirements forward.
- Experience with productivity management tools such as Monday.com, Miro, Lucid.
Benefits
You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
Benefits include:
- Equity allocations with significant upside potential
- Simple, transparent and generous bonus plan
- Company shutdown between Christmas and New Year.
- 20 days’ leave + public holidays.
- 401(k) to help you save for a bright future
- Private health insurance- with medical, dental and vision coverage
- Ability for you to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people.
At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.
Top Skills
What We Do
Blink is the mobile-first employee experience platform that connects your people, systems, and culture in one super-app. It bridges the digital divide between deskless and desk-based workers, supercharging employee communication and engagement at industry-leading companies like McDonald's, Nokia, Domino’s, JD Sports, RATP Dev, and Stagecoach. Blink is the top-rated Employee Communications Application on Gartner Peer Insights and a Leader in the G2 Grid for Best Employee Engagement Software.
Why Work With Us
Blink is where impact meets ambition. Join a mission-driven team reinventing workplace experience for organizations everywhere. We’re closing the digital divide, powering seamless communication, and partnering with global giants—all while scaling across Boston, London, and Sydney. Be part of the journey others only dream of. 🚀
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