Zowie

Solutions Architect

Reposted 6 Days Ago

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Warsaw, Warszawa, Mazowieckie

Hybrid

Mid level

Software

The Role

The Solutions Architect will lead complex GenAI product implementations, integrating systems and improving enterprise architecture while ensuring customer satisfaction.

Summary Generated by Built In

About Zowie:

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions—delivering instant, personalized, and exceptional experiences.

We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

With strong product traction among world-class enterprises, we’re now looking for a Solutions Architect to join our team - to design and oversee the most sophisticated and impactful GenAI product implementations out there. It’s an amazing opportunity for strategic, business-oriented technical people who love making complex enterprise architectures work smoothly to generate a ton of value.

Curious about the tech you’d be integrating our customers' systems with? Check out the tutorials here.

Interested? Reach out and let’s chat!

What you'll do:

Become an expert in GenAI platform adoption by large enterprises.
Lead executive-level and senior technical conversations to help translate requirements into a jointly agreed architecture and adoption plans.
Design and document complex multi-system integrations (e.g., e-commerce, CRM, data layers, telephony); run discovery and solution workshops; guide implementation.
Oversee all key initiatives handled by Technical Account Managers (TAMs) to ensure reliable delivery of best in class solutions that meet customer needs.
Support expectation-setting with customers and channel feedback to Product and leadership to inform roadmaps and standards.
Act as a subject-matter expert for partners; enable their engineers during onboarding and adoption.

Ideally, you'll bring:

8+ years of total professional experience with strong Computer Science / software engineering background.
3+ years of experience designing and delivering complex software solutions to enterprise customers.
In-depth grasp of complex enterprise architectures - data storage, interoperability, etc.
Hands-on integration (REST/GraphQL) skills and solid coding ability in Python, JavaScript, or Java.
Strong stakeholder management and executive relationship building skills.
Great planning and prioritization skills in a fast-paced environment.
Excellent communication skills in both English and Polish.
Coaching mindset to enable TAMs, customers, and partners to adopt Zowie successfully and scale.

Nice to have:

Experience launching AI Agents and driving adoption with enterprise customers.
Knowledge of telephony: SIP trunking and call routing/setup.

AI-native culture:

Our team embraces AI as a fundamental part of how we work - not just for speed, but for creativity, documentation, and scale. We’re looking for someone who’s excited to develop within this space and contribute to such culture by bringing ideas to the table, and continuously evolving their approach to leverage emerging tools.

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things.

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment.

• Growing fast. You’ll have a lot of autonomy and impact as we grow.

Top Skills

GraphQL

Java

JavaScript

Python

Rest

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The Company

HQ: New York, NY

77 Employees

Year Founded: 2019

What We Do

Buying online should feel like walking into your favorite local shop: personal, friendly and easy. Zowie’s mission is to recreate offline shopping experiences online - but better.

We’re hiring! We’re growing fast, remote-first, and focused on winning as a team. Check out our open roles.

Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology.
- Free analysis of your automation potential | Know what you’re buying!
- Free omnichannel inbox | Get savings on tech.
- Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level.

Use Zowie and…
1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%.
2. Care – enables agents to resolve complex cases and increase CSAT by 12%.
3. Sell – detect buying intent and convert up to 40% more clients