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Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Solutions Architect (Workday)
Workday is central to our organisation, and your architectural leadership will ensure it continues to deliver value, agility, and resilience as we evolve our digital landscape.
You’ll be part of a collaborative, forward-thinking team that values innovation, inclusion, and impact. If you’re passionate about using technology to make a difference—and enjoy working in a dynamic, evolving environment—we’d love to hear from you
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern
Salary: London range – from £78,925 - £87,000 (dependent on experience)
Reporting to: Chief Architect
Location: London docklands (hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
About the Role
At the Financial Ombudsman Service, we’re working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.
Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.
We’re looking for a Solution Architect who thrives on solving complex business challenges through smart, scalable technology solutions. This is a unique opportunity to shape the future of our digital landscape by blending technical insight with creativity and business acumen.
You’ll work at the heart of our Change Gateway process, guiding initiatives from early-stage problem framing through to solution design and delivery. Collaborating with a Virtual Team of technical and business experts, you’ll lead the creation of solution visions that are innovative, practical, and aligned with our strategic principles.
What you’ll do
Translate business needs into clear, actionable technical solutions.
Lead multi-disciplinary teams through ideation and solution development.
Develop solution visions and high-level designs that balance innovation, feasibility, and value.
Collaborate with delivery teams to ensure smooth implementation and alignment with design intent.
Engage with stakeholders across business and technology to ensure shared understanding and buy-in.
Present solutions to governance forums with clarity and confidence.
What we’re looking for
Experience designing solutions across a range of technologies and business domains.
Strong understanding of application development, integration, and cloud platforms.
Ability to work with both technical and non-technical stakeholders.
Skilled in producing solution documentation, including solution visions and high-level designs.
Excellent communication and facilitation skills.
Comfortable navigating ambiguity and driving clarity
Technical Awareness
You don’t need to be an expert in every technology we use—but you should bring deep expertise in the HR and Finance area, along with a broad understanding of how the others contribute to end-to-end solutions. Our current ecosystem includes:
Case Handling & Automation: Microsoft D365, Power Platform, Azure Logic Apps, Azure Functions, Azure DevOps
Integration: NServiceBus, Azure Service Bus
Productivity & Collaboration: Microsoft 365
AI & Intelligent Automation: Azure AI, Microsoft Copilots
Core Expertise - HR and Finance
Comprehensive understanding of Workday’s architecture, including its data model, business processes, security framework, and extensibility features.
Experience in Workday HCM and Financials, with a strong grasp of how these modules integrate and support enterprise-wide operations.
Familiarity with Workday Studio, EIBs, and Workday Extend, enabling the design of scalable, secure integrations and custom applications.
Knowledge of Workday’s integration patterns, including REST and SOAP APIs, and how they interact with auxiliary services and enterprise systems.
Awareness of Workday security models, including domain and business process security policies, and how they align with broader enterprise identity and access management strategies.
Ability to design solutions that leverage Workday’s capabilities while ensuring compliance with organisational principles such as Modular Architecture, Designed for Operations, and Security by Design.
Experience collaborating with business stakeholders to translate HR and Finance requirements into Workday configurations and enhancements, ensuring alignment with strategic goals and operational needs.
Auxiliary Systems and Integration Landscape
Experience integrating Workday with Anaplan for financial planning and workforce modelling, ensuring consistent data flow and alignment between operational and strategic planning.
Familiarity with BottomLine PTX and BACS for secure and compliant payment processing, including reconciliation and audit trail design.
Understanding of Vivup Criteria for employee benefits and wellbeing services, and how data exchange with Workday supports eligibility and engagement tracking.
Knowledge of Class for Teams, supporting learning and development workflows, and its integration with Workday Learning or HCM modules.
Proven ability to design and implement integration patterns that ensure reliable, secure, and performant data exchange across platforms—whether via APIs, middleware, or event-driven architecture
Why join us?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Employee Assistance Programme
Extensive opportunities for personal and career development
Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
Extensive Well-being resources including on-site therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
How do I apply?
Please upload your CV, which should highlight relevant skills and experience.
This advert will close at Midnight on Sunday, 19th October 2025
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the recruitment process.
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected] and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
LinkedIn: Financial Ombudsman Service
Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us
Good luck with your application!
Top Skills
What We Do
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website