ActivTrak is looking for a driven and customer-focused Solutions Architect to join our Services team. As a technical expert on the ActivTrak platform, you will guide customers through onboarding, technical implementation of the ActivTrak Platform, and custom data integrations while ensuring they achieve their business goals. This role demands hands-on expertise in ActivTrak and related technologies to deliver seamless solutions and maximize value for our customers.
Key Responsibilities:
- Customer Success Focus: Act as a trusted advisor, deeply understanding customer needs, challenges, and business objectives to deliver tailored solutions that maximize ActivTrak’s value.
- Solution Design: Engage in pre-sales to align ActivTrak technology solutions with clients' business needs.
- Technical Onboarding & Implementation: Deliver technical onboarding, deployment, and integration projects, ensuring smooth adoption and alignment with customer goals.
- Technology Expertise: Serve as the ActivTrak platform's subject matter expert (SME), translating business needs into technical solutions and providing guidance on best practices.
- Collaboration: Partner with Project Managers, Sales, and Customer Success teams to deliver joint engagements, such as workshops, customer HyperCare support, and strategic project expertise.
- Customer Advocacy: Collect and relay customer feedback to Product and Engineering teams, contributing to platform improvements and new feature development.
- Project Leadership: Develop and execute project plans and statements of work (SOW) for deployments, integrations, and optimization projects, proactively addressing potential roadblocks.
- Technical Support: Troubleshoot deployment, configuration, and performance issues and provide expert advice on topics like Software Distribution, SCIM, APIs, and BI integrations.
- Data Customization: Design and deliver custom data solutions, leveraging tools like BigQuery and BI platforms to meet unique customer requirements.
Requirements
Technical Expertise:
- Hands-on experience in cloud platforms (e.g., Azure, Google Cloud).
- Hands-on experience integrating applications, such as Azure AD, SCIM, and API configurations.
- Advanced troubleshooting skills for Windows and macOS in distributed multi-domain environments.
- Strong networking knowledge, including routing, firewalls, proxies, and cloud security.
Data Proficiency:
- Strong skills in SQL, Python scripting, and data workflows.
- Experience with BI tools (e.g., Power BI, Tableau, Looker Studio) for data visualization.
- Expertise in Google BigQuery for data management and analytics.
Systems Administration & Security:
- Familiarity with SAML/IAM solutions and policy management tools (e.g., GPO, Intune).
- Knowledge of BYOD environments and large-scale software distribution.
Soft Skills:
- Exceptional communication and presentation abilities/
- Expertise engaging stakeholders at all levels, simplifying technology, and business messaging.
- Proven track record of translating technical concepts into actionable business insights.
- Strong problem-solving skills with a customer-centric approach
Preferred Skills:
- Experience working with distributed teams in a SaaS environment.
- Knowledge of JSON and REST APIs for advanced integrations.
- Background in productivity tools and workforce analytics.
- Strong ability to align business metrics, shocasing ActivTraks impact in cost savings, and/or revenue growth.
Benefits
Work environment
- The position is remote within the US
- Minimal travel
- Limited physical demands
This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. We want to talk to you if you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration!
ActivTrak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. #LI-REMOTE
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What We Do
ActivTrak is an award-winning workforce analytics platform that analyzes digital work activity data to improve team performance — both in the office and remotely. Over 9,000 customers use ActivTrak to understand work habits and potential blockers to success, view organization-wide productivity trends for agile decision-making, and improve technology usage and workflows to optimize efficiencies. With ActivTrak, companies can share weekly work insights with managers and employees to guide progress and growth while safeguarding data privacy and the security of customers and employees.
Why Work With Us
ActivTrak is a global, remote-first workplace. We are a community of diverse people who welcome differing points of view and the opportunity to learn from one another. We are passionate about building a culture where everyone can innovate and thrive. We are intentional about how we work so our employees are empowered to be productive from anywhere.
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