Solutions Architect

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are currently looking for a Solutions Architect to join our growing team! You will report directly to our Director of E&W Sales Engineering. You will play a crucial role in bridging the gap between sales engineering & our customers, responsible for providing deeply insightful pre-sales assistance & technical acumen.

As a Solutions Architect your duties include:

• Technical SME responsibility for leading complex Voice+ pre-sales engagement
• Serving as an overlay in customer presentations & discovery, providing exemplary pre-sales technical expertise
• Providing technical support during the sales process, including answering technical questions & developing proposals with sales engineering
• Providing training sessions to Sales Engineering
• Remaining up to date on product developments, industry trends & competitor offerings
• Consultatively approaching customers to understand business challenges, clearly articulating Brightspeed’s voice solutions & offerings 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 8+ years of telecommunications experience supporting technical projects
• A proven leader who has demonstrated an ability to drive technical projects
• Enterprise telecommunications experience – supporting multiple customer segments
• Strong knowledge of telecommunications technologies & design principles
• Strong presentation skills
• Ability to effectively work cross-functionally while managing multiple large projects
• Strategic & analytical skills capable of developing & leading a team
• Customer-oriented with a strong track record of establishing trusted relationships

BONUS POINTS FOR:

• Experience programing & configuring Ring Central service
• Program management of voice conversions
• Ring Central certified provisioner

Come help us engage and inform the team that will build the fastest fiber-optic network in America.

#LI-AK1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice