Solutions Architect

Essential Duties and Responsibilities:

• Serve as lead solutions consultant  providing solution design expertise and oversight to both internal and external customers.
• Act on any customer satisfaction or technical issues as it relates to solution design.
• Build out and maintain client-specific design standards by working with clients in an advisory role and enforcing use of standards by internal teams.
• Approve solution configuration to ensure delivery capability will achieve client expectations
• Investigate & develop options for creating and maintaining client specific design templates
• Ensure consistency in design practices and standards across clients’ deliverables by performing quality checks and serving as an internal client-SME
• Provide guidance to study team  during study start up and act as mediator between internal and external teams  around design practices
• Create and attend a general client requirements/expectations meeting with assigned internal project manager post sale.
• Review designs to ensure adherence to client standards
• Attend advisory meetings as needed to guide sales team on design capabilities
• Attend sales to service, kick off meeting, and design review meetings without driving content or discussions in meetings
• Attend UAT feedback review
• Advocate on behalf of client and professional services  department for Product/R&D improvements
• Attend Lessons Learned meetings with the study team and client as needed. Action any outcomes of the meeting and document updates to both customer and internal staff.
• Attend client governance meetings and prepare presentations that represent solution design process, metrics and needed improvements for customer relationship
• Develop, own, and drive the improvement of client success metrics
• Collaborate with other account managers (project managers, customer success managers, and business development team) for consistency/alignment between design approach and other client-level requirements.
• Participates in bid defense preparations when required
• Ensure Standardization Library compliance and reuse processes within and across service delivery
• Collaborate with other account SMEs for consistency/alignment between design approach and other client-level requirements.
• Train department on changes and additions in client design standards and expectations as needed

Education and Years of Experience:

• BS, BA or equivalent (Degree in science/ health care-related field a plus) or 7 years of industry related experience
• Minimum of 8 years of total relevant experience, with experience in RTSM and eCOA preferred
• Proven experience in client relations and interactions with clients at all levels
• Ability to understand and interpret clinical trial documentation such as protocols, questionnaires and other data collection instruments, and clinical data models
• Demonstrated experience in interpretation of client requirements to prepare and document design specifications
• Familiarity with FDA regulatory processes, clinical research processes
• Self directed - comfortable working in a fast-paced environment
• Ability to manage multiple project tasks and deliverables
• Proven problem-solving skills and attention to detail
• Excellent presentation, communication (written and oral) and negotiation skills
• Ability to travel up to 25%

Other Skills and Abilities:

• Familiarity with using SQL a plus
• Familiarity with system design and software development

About Medrio:

Medrio's SaaS offering is a key component in the pipeline of getting lifesaving drugs to the people who need them. We automate the clinic trial process and offer significant advantages over the competition: 75% lower cost, setup in days rather than months, and much better ease of use. Founded in 2005 we are privately owned, profitable, and are currently experiencing geometric growth in terms of customers, revenue, and employees. We believe in wellness! Medrio covers the cost of employee premiums for medical, dental, vision, life and LTD insurance, gym membership, and we promote an atmosphere of work/life balance, including flexible work schedules and unlimited PTO. 

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We are looking for smart, collaborative, creative, and conscientious people to help us expand our product capabilities and better serve our customers.

To see detailed information on the data we collect during the application process, and how Medrio complies with data privacy laws, visit our Careers page.

Salary Range: $115,000 - $145,000