What You Will Do
- Lead customer-facing technical engagements throughout the pre-sales and post-sales lifecycle, including discovery, solution architecture, technical demonstrations, POCs, and production deployments.
- Partner closely with Sales teams to articulate technical value propositions, address customer requirements, and remove technical barriers to adoption.
- Design and recommend scalable, secure, and high-performance architectures tailored to enterprise customer environments.
- Develop and standardize repeatable processes, best practices, and reference architectures to improve delivery efficiency and consistency across customer engagements.
- Create and maintain technical enablement materials, such as tutorials, solution guides, white papers, and tooling, to support both customers and internal teams.
- Act as a technical liaison between customers and product/engineering, providing structured feedback and influencing product roadmap decisions.
- Build long-term, trusted relationships with key customers and user communities, identifying expansion opportunities and driving deeper adoption.
- Support customers end-to-end, from initial evaluation and trial through production rollout and ongoing optimization.
What We Are Looking For
- Bachelor’s degree or above in Computer Science, Information Technology, or a related field.
- 5+ years of experience in a customer-facing technical role such as Sales Engineer, Solutions Architect, Pre-Sales Engineer, or DevOps/Infrastructure Engineer supporting enterprise software.
- Strong understanding of cloud-native architectures, distributed systems, databases, and modern data or machine learning platforms.
- Hands-on experience explaining complex technical concepts clearly to both technical and non-technical stakeholders.
- Experience engaging with open-source technologies and communities, with a solid understanding of open-source principles and collaboration models.
- Familiarity with the Japan enterprise technology landscape and customer environment is a strong plus.
- Fluent in Japanese, both written and verbal.
- A proactive, collaborative team player with a strong sense of ownership and accountability.
- Startup mindset: comfortable with ambiguity, eager to build from scratch, and motivated to improve processes rather than wait for them to exist.
- A fast learner who enjoys solving complex problems, balancing thoughtful analysis with decisive action in a fast-paced environment.
Top Skills
What We Do
Zilliz is a leading vector database company for production-ready AI. Built by the engineers who created Milvus, the world's most popular open-source vector database, Zilliz is on a mission to unleash data insights with AI. The company builds next-generation database technologies to help organizations rapidly create AI/ML applications, and unlock the potential of unstructured data. By taking the burden of complex data infrastructure management off of its users, Zilliz is committed to bringing the power of AI to every corporation, every organization, and every individual. Headquartered in San Francisco, Zilliz is backed by a number of prestigious investors, including Aramco's Prosperity7 Ventures, Temasek's Pavilion Capital, Hillhouse Capital, 5Y Capital, Yunqi Partners, Trustbridge Partners and others. Zilliz's technologies and products help over 1000 organizations worldwide easily create AI applications in various scenarios, including computer vision, image retrieval, video analysis, NLP, recommendation engines, targeted ads, customized search, smart chatbots, fraud detection, network security, new drug discovery, and much more. Learn more at zilliz.com or follow @zilliz_universe.
