Lakeside Software is a global leader in Digital Employee Experience and workspace analytics. Our SysTrack platform enables organizations to gain deep visibility into end user experience, application performance, and IT efficiency across complex environments.
The Solutions Architect in India plays a key role in supporting global customers, regional sales teams, and partners by providing deep technical expertise, solution design, and implementation guidance throughout the customer lifecycle.
Primary Responsibilities- Support pre sales and post sales technical activities for customers and partners, collaborating closely with global Sales, Channel, and Customer Success teams.
- Participate in technical discovery sessions to understand customer environments, requirements, and success criteria.
- Deliver technical demonstrations, solution walkthroughs, and architecture discussions aligned to customer use cases.
- Assist with proof of value engagements, pilots, and deployments, including configuration support and troubleshooting.
- Provide ongoing technical guidance to customers during onboarding and early adoption phases.
- Partner with Engineering and Product teams to relay customer feedback, identify technical gaps, and support continuous product improvement.
- Develop and maintain technical documentation, best practices, and internal knowledge assets.
- Support partner and internal enablement through technical training and solution education.
RequirementsMinimum Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
- Experience in a Solutions Architect, Implementation Engineer, Technical Consultant, or similar role within enterprise software environments.
- Strong understanding of Windows endpoints, application performance, virtual desktops, and enterprise IT systems.
- Ability to analyze complex technical environments and translate findings into clear recommendations.
- Strong communication skills and comfort working with global, cross functional teams.
- Willingness to work with overlapping time zones to support global customers.
Benefits
- 20 Days Annual Leave
- 45 Days Annual Leave Maximum
- 4 Festival Days Named
- 8 Festival Days Select
- 12 Days Sick Leave
- 100% Paid Medical Insurance & GPA
- Wellness Programme
- 3x CTC Group Life Insurance
- Pension
- Employee Referral Scheme
Top Skills
What We Do
Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%. Learn how you can get a better view at lakesidesoftware.com.
Why Work With Us
Lakeside Software is recognized as a DEX market leader by Gartner, Forrester, and ISG. Building off of its long history, the Lakeside of today has made massive strides to modernize the programs and strategies that positively impact our employees. We are customer-first and that value saturates all areas of our business, starting with our people.
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