The ServiceNow Solutions Analyst is an expert on the capabilities of ServiceNow, industry best practices around IT Service Management (ITSM) and how ServiceNow can be used to implement those best practices. The Architect will design robust solutions in ServiceNow to meet the needs of ITSM across Clarivate.
About you Experience & Qualification
- 5+ years of experience with ITSM module of ServiceNow.
- A Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited institution, or 10+ year of work experience in a related role.
- One or more ServiceNow certifications.
- Demonstrated ability to model data and communicate design concepts through pseudocode and process diagrams.
- Excellent written and verbal communication skills.
- Demonstrated ability to organize competing priorities and meet parallel deadlines.
- Exceptionally strong organizational and collaboration skills.
What will you be doing in this role.
- Maintain deep knowledge of industry best practices in ITSM and usage of ServiceNow.
- Work with ServiceNow to align Clarivate’s configuration with industry best practices.
- Collaborate with Enterprise Architecture team to create the overall approach that Clarivate takes toward ITSM.
- Become familiar with the key services supported by ServiceNow in order to understand the user experience for these services.
- Work with stakeholders to understand their requirements.
- Design robust, enterprise-level, solutions in ServiceNow to meet ITSM needs of Clarivate.
- Work with Developers to produce timeline and effort estimates for delivery.
- Work with Testing team to ensure applications are testable in a repeatable and highly automated manner.
- Produce and maintain design and process documentation.
- Formulate and execute remediation plans where existing functionality falls short of industry and company standards.
- Support Application Administrators in fulfilling complex application and content management requests.
- Support the reporting team in fulfilling complex reporting requests.
- Provide third-level support for help tickets.
- Provide second-level incident investigation.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
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Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
