Solutions Advisor

The Technology Solutions Advisor is responsible for providing expert technical guidance and comprehensive training to Church of the Highlands full and part-time staff (“Staff”), Highlands Dream Team and other people or groups as assigned by the IT Director.  This role ensures that clients receive tailored technology solutions that meet their needs while also equipping them with the knowledge and skills to effectively utilize these solutions. By combining advisory and training expertise, the position aims to enhance client satisfaction, optimize technology adoption, and support the overall success of the organization. 

This role will also ensure timely delivery of quality technical support services.  This position requires knowledge and skills on the software and hardware systems utilized by Highlands.  A strong commitment to learning new systems and platforms as well as effective personal management skills is required.  Travel to remote Highlands’s campus locations is required. 

Experience and Knowledge Required:

Technical Advisory Experience:

• Proven experience in a technology advisory role, providing technical support and guidance to Staff and Dream Team.
• Strong problem-solving abilities and technical acumen to diagnose and resolve technical issues efficiently

Training Experience:

• Experience in developing and delivering training programs and materials.
• Conducting workshops, seminars, and one-on-one training sessions.
• Assessing training needs and tailoring programs accordingly

Product Knowledge:

• In-depth knowledge of relevant technologies, tools, and industry standards.
• Staying updated on industry trends and advancements to provide the best solutions and training

Communication Skills:

• Excellent communication and presentation skills to convey complex technical information clearly to non-technical stakeholders.
• Ability to work collaboratively with clients and internal teams
• Coordinate with other departments to ensure client needs are met.
• Develop and deliver training programs and materials for staff and volunteers.
• Conduct workshops, seminars, and one-on-one training sessions.
• Assess the training needs of staff and tailor programs accordingly.
• Provide ongoing support and follow-up training to ensure proficiency.
• Manage online Cyber Security Training program for staff.  Report results to leadership.  Work with individual staff who need additional training or improvement.
• Maintain in-depth knowledge of our products and services.
• Stay updated on industry trends and advancements to provide the best solutions and training.
• Create and maintain comprehensive documentation for both advisory and training purposes.
• Develop user manuals, training guides, and troubleshooting documents.
• Communicate complex technical information clearly to non-technical stakeholders.
• Work collaboratively with staff to ensure successful implementation and adoption of technology solutions.
• Evaluate the effectiveness of training programs and make necessary improvements.

Other Skills Required:

• Microsoft Windows desktop operating systems (Windows 10/11) expertise.  A working knowledge of Microsoft Entra.
• Expert knowledge of Apple Mac hardware & MacOS.
• Detailed application support experience with Microsoft 365 products.
• Detailed understanding of standard mobile platforms such as Apple iOS & Android.
• Solid knowledge of internet protocols (TCP/IP), DNS, DHCP and local area networks
• Working knowledge of industry standard PC diagnostic utilities.
• Ability to conduct research into a wide range of computing issues.
• Ability to delegate and prioritize workloads that span all Highlands campuses.

Essential Functions and Responsibilities:

Client Consultation:

• Assess client needs and recommend suitable technology solutions.
• Provide expert technical support and advice to clients.
• Identify and resolve technical issues efficiently.

Continuous Improvement:

• Gather client feedback and contribute to product development by sharing insights with the development team.