Brinks Texas License #C00550
About Brink's:
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.
We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Description
If you enjoy diagnosing technical issues and solving problems, then we want to speak with to you. In the role of Solution Support Specialist, you will get to work with our end users in resolving their reported issues. You will be the initial impression on customers, be a member of a talented support staff, and will work directly with Solution Engineers and Account Managers every day to ensure our customer needs are met. This role will report directly to the Solution Support Manager.
If you would like to contribute your expertise to a focused cross-functional teams that achieve stunning results with no hopeless deadlines or ridiculous quotas, then join us!
Requirements
In this role, you would:
- · Provide top quality support to customer requests for technical support via various support platforms (phone, web, etc.)*
- · Actively engage in training end users on product use both over the phone and in person; may occasionally require travel*
- · Research log files for issues and escalate through the necessary internal channels*
- · Assist Solution Engineers/Account Managers with the daily management of existing customers*
- · Test end user functionality and aid in rolling out new versions to customers*
- · Record all customer interaction within Salesforce’s Service Console*
- · Work collaboratively within a cross functional team using agile methodology
- · Have flexibility in work schedule (some weekends required with offsetting weekdays off)
- · Contribute information to an online knowledge base for both internal and external use
You’re the one we’re looking for if you:
- · Desire to help resolve any issue presented from the customer
- · Have a basic understanding of retail, specifically with regards to cash management
- · Are able to record issue resolutions in a professional manner, as results are often shared with customers
- · Are willing to embrace change, with a core desire to learn and enhance your skills
- · Thrive in a fast pace environment and want team members to challenge your ideas and solutions
- · Can demonstrate strong written and verbal communication skills and the ability to collaborate within a team
- · Have experience with Salesforce.com or other support ticketing systems
- · Can project a professional and friendly phone demeanor
Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.
Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Skills Required
- Experience with Salesforce.com or other support ticketing systems
- Basic understanding of retail, specifically with regards to cash management
Brink’s Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brink’s and has not been reviewed or approved by Brink’s.
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Healthcare Strength — Medical plan options through national carriers (PPO and CDHP) with prescription coverage, plus dental and vision, provide broad core health coverage. HSA contributions and FSA options further support healthcare needs and choice.
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Retirement Support — A 401(k) with a company match and full vesting after two years offers structured retirement support. An ESPP with a purchase discount adds another savings pathway.
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Flexible Benefits — A wide set of voluntary programs (critical illness, accident, hospital indemnity, legal, pet, identity theft) and an EAP indicate flexible, choice-driven coverage. Multiple plan and account options enable tailoring to individual needs.
Brink’s Insights
What We Do
Brink’s, Incorporated is the world’s premier provider of secure solutions – including global transportation and storage for high-value goods, currency and coin processing, smart safes, ATM services, security services and advanced technology – that deliver critical business intelligence, improved productivity and enhanced protection. Established in 1859, Brink’s employs over 59,900 employees and serves customers through a network of 1,100 facilities and 12,000 vehicles in more than 100 countries on six continents — an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle.
