The Solution Strategist shapes and advances specialty practice solutions that support Opioid Treatment Programs (OTP), Medication Assisted Treatment (MAT), and related healthcare workflows. This role partners with clients and internal teams to translate complex clinical and operational needs into product requirements, roadmaps, and scalable solution capabilities. The position also supports integrations, care-record migrations, and collaboration across multiple products and platforms.
Responsibilities
- Conduct client, stakeholder, competitive, and market research to identify current and future solution needs.
- Translate complex clinical workflows into clear business requirements, user stories, acceptance criteria, and product priorities.
- Communicate solution strategy, plans, and roadmaps to clinical, technical, and business stakeholders.
- Partner with Engineering to manage solution scope, requirements, and prototypes in a timely and cost-effective manner.
- Collaborate across product teams to support integrations, data requirements, interfaces, and migrations from legacy care-record platforms.
- Facilitate client discovery and workflow discussions, including conversations with clinical and technical audiences.
- Partner with Support, Sales, and Marketing on feature descriptions, demonstrations, solution training, release content, and go-to-market activities.
- Use market research, competitive analysis, utilization data, and user-engagement insights to promote innovation and differentiation.
- Monitor regulatory and industry changes that may create new product requirements or market opportunities.
Qualifications
- Bachelor's degree in healthcare administration, business administration, information systems, project management, or a related field.
- At least three years of experience in healthcare software consulting, information technology, solution functionality, or equivalent work.
- At least two years of software-related project experience.
- Experience reading, applying, or writing requirements for software features and functions.
- Experience managing client communication and relationships.
- Ability to research, analyze, and prioritize functionality and requirements.Strong customer-facing, communication, collaboration, and stakeholder-management skills.
- Ability to travel up to 30%
Preferred
- Experience with care-record migrations, requirements gathering, healthcare data, and interfaces across multiple products or solutions.
- Experience with OTP or MAT clinical and operational workflows.
- Experience with EHR, pharmacy, medication dispensing, e-prescribing, prescription drug monitoring program (PDMP), laboratory, or healthcare interoperability solutions.
SUCCESS PROFILE
Results-driven and collaborative, with strong communication, analytical thinking, problem-solving, and stakeholder-management skills. Able to work effectively across clinical, technical, and business audiences while balancing customer needs, product priorities, and organizational goals.
#LI-GB
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
Skills Required
- Bachelor’s degree in healthcare administration, business administration, information systems, project management, or a related field.
- At least three years of experience in healthcare software consulting, information technology, solution functionality, or equivalent work.
- At least two years of software-related project experience.
- Experience reading, applying, or writing requirements for software features and functions.
- Experience managing client communication and relationships.
- Ability to research, analyze, and prioritize functionality and requirements.
- Strong customer-facing, communication, collaboration, and stakeholder-management skills.
- Ability to travel up to 30%.
- Experience with care-record migrations, requirements gathering, healthcare data, and interfaces across multiple products or solutions.
- Experience with Opioid Treatment Program or Medication Assisted Treatment clinical and operational workflows.
- Experience with EHR, pharmacy, medication dispensing, e-prescribing, PDMP, laboratory, or healthcare interoperability solutions.
NetSmart Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NetSmart and has not been reviewed or approved by NetSmart.
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Wellbeing & Lifestyle Benefits — Offerings include a designated mental wellness day, paid volunteer time, telehealth, wellness events, and free 1:1 sessions with counselors and coaches. These wellbeing resources are positioned as stronger than many employers.
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Healthcare Strength — Medical, dental, and vision coverage are paired with short- and long‑term disability and telehealth. The breadth of core health coverage aligns with a comprehensive package.
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Leave & Time Off Breadth — PTO, paid holidays, paid volunteer time, and a designated mental wellness day are part of the offering, with some materials referencing flexible or unlimited PTO. This variety provides multiple avenues for time away.
NetSmart Insights
What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care. By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it. For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
