Solution Specialist (US Remote)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Software Enterprise Cloud and Network Provisioning Services (C&NPS) is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support cloud based products that assist with situational awareness, community interaction, and digital evidence management, among other offerings.
Job Description

The C&NPS organization develops and delivers services that enhance a customer's user experience through consulting and managed services. With our teams’ vast Public Safety Experience, our experts bring real-world knowledge to our software solutions. Our goal is to assist customers in user adoption and enable the most efficient use of their software investment. Helping the customer understand the power of the end-to-end workflow, through structured service offers or customer-specific consultation, our consultants empower customer decision-making based on their desired operational outcomes.

Provides workflow investigation and advice to customers on how products in the Motorola Solutions Software Enterprise portfolio can be integrated into an agency. Helps an agency identify how to use the products and leverage the features. Enable product features to achieve the agency's desired outcomes. Shows an agency how a product fits into their agency workflow and/or helps them amend their workflow to support usage of the new software tools.

Qualifications:

• Process and solution expert with Public Safety experience

• Expertise in implementing strategic goals and driving user adoption

• Knowledge of Motorola products and solutions

• Ability to understand and educate others on end-to-end workflows and demonstrate the value of software within the workflow

• Business analysis experience

• Ability to work with customers to streamline processes related to data collection and data retrieval

• Knowledge of and experience in strategic, tactical, intelligence, and operations of Public Safety Agencies including Police, Emergency Services, Dispatch, Crime Analysis, Records, Jail, and overall business operations

• Excellent communication skills - written and verbal

• Understanding of Public Safety policies and procedures

• Technical understanding of how software products work end-to-end

• Good time management and organization

• Bachelor's degree - desired

• The ability to work closely with others as part of a team

• Proven leadership skills

• Proven experience in managing requirements

• Must be able to travel 25% - 50% through the US

This position is a remote position and candidates can be located anywhere in the US.

This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

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Basic Requirements

• 3+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and/or Jail Applications.

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].