Solution Principal

About Zone & Co.
Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more.
Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific.
Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we'd love to hear from you!
Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco .
About the Job: As a Solution Principal, you will be at the forefront of transforming how our clients experience and implement our solutions. You'll combine your technical expertise, strategic vision, and business acumen to deliver tailored, cutting-edge solutions that directly address complex client challenges. Working alongside a talented, cross-functional team-including sales, professional services, and Go-to-Market (GTM)-you'll play a crucial role in shaping the delivery of projects that drive real value for our clients.
If you're passionate about problem-solving, enjoy working in a collaborative environment, and thrive in delivering impactful solutions, this role is for you!
Key Responsibilities:

• Optimize & Innovate
• Dive into ZoneBilling implementation projects, uncover inefficiencies, and collaborate with teams to develop smarter, more efficient processes.
• Craft scalable frameworks and templates to streamline our approach to SOWs and project plans.
• Design & Deliver
• Partner closely with GTM and sales teams to understand and shape client requirements during the pre-sales process.
• Design tailored, impactful implementation plans that meet clients' goals, timelines, and budgets-turning vision into reality.
• Develop clear, actionable SOWs and project plans that ensure smooth execution and client satisfaction.
• Collaborate & Lead
• Act as the essential bridge between sales, implementation teams, and clients, ensuring alignment and excellence throughout the project lifecycle.
• Provide expert insights during sales calls and client meetings, helping to drive value and build long-term relationships.
• Ensure seamless transitions from sales to professional services for smooth project execution.
• Drive Continuous Improvement
• Stay ahead of industry trends, incorporating the latest best practices into our strategies and processes.
• Proactively identify and implement improvements to optimize scoping and planning, ensuring ever-better delivery.
• Be a key trainer and mentor, sharing knowledge and tools to enhance team performance and efficiency.

Requirements

• 5+ years of experience in solution architecture or implementation roles, particularly in the Billing and ERP space.

• Expertise in Billing and ERP solutions-NetSuite experience is highly preferred.
• Proven track record of designing, documenting, and delivering clear project scopes, phased plans, and SOWs.
• Exceptional project management skills, with experience driving long-term (6-12 months) enterprise-level projects to success.
• Excellent communication and presentation skills, able to simplify complex concepts for both technical and non-technical audiences.
• Strong problem-solving skills, with an analytical mindset and keen attention to detail.

Preferred Qualifications:

• Certifications in project management methodologies like PMP, Agile, or PRINCE2.
• Experience working in professional services or consulting environments.
• Familiarity with enterprise platforms such as NetSuite, Salesforce, or similar.

Benefits
At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com .
Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we're eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.