Solution Manager - LIMS

Posted Yesterday
Be an Early Applicant
Hiring Remotely in México
Remote
Mid level
Information Technology
The Role
Manage and support Sapio LIMS implementation and operation: installation, configuration, architecture, Oracle DB queries/troubleshooting, Crystal Reports, L1-L3 support, change management, vendor/infra liaison, and documentation for users and support teams.
Summary Generated by Built In

EPAM NEORIS is a Digital Accelerator that helps companies move into the future, with 20 years of experience as Digital Partners to some of the world’s largest organizations. We are over 4,000 professionals across 11 countries, with a multicultural startup culture where we foster innovation and continuous learning to create high-value solutions for our clients.

We are currently looking for a Solution Manager - DBA ORACLE

Candidate should have bellow knowledge and skills:

  • Resource should have knowledge in Sapio LIMS Application
  • Must have hands on experience in LIMS Basic functions and Crystal Reports.
  • Experience in building necessary documents that involves support related and business-related documents.
  • Should have Knowledge on LIMS Architecture
  • Should have experience in Sapio LIMS application Installation & Configuration
  • Knowledge on the Oracle Database and able to write queries for fetching reports /trouble shooting.
  • Liaise with Infra team, vendor, and fix application related issues.
  • Experience in providing L1, L2 and L3 Level support with a good understanding of Change management process (bug fixes, customization changes, enhancements)
  • Exposure to working in ITIL environment managing issues through Service Now, Remedy BMC and/or HP Service Centre.
  • Analytical, Problem solving & Troubleshooting skills
  • Transform user requirements into functional solutions
  • Updating self-help documents so customers/employees can try to fix problems themselves.
  • Good verbal & written communication skills
  • Language: English

We Offer:

  • Colaboración multicultural
  • 100% Nominal Scheme
  • Legal Benefits
  • Benefits Package
  • Wellness Program
  • Professional development plan
  • Multicultural collaboration

We invite you to get to know us at http://www.neoris.com, as well as on Facebook, LinkedIn, Twitter, or Instagram: @NEORIS.

Brenda Catzin

#LI-BC2


Skills Required

  • Knowledge in Sapio LIMS Application
  • Hands-on experience in LIMS basic functions
  • Experience with Crystal Reports
  • Experience building support-related and business-related documents
  • Knowledge of LIMS architecture
  • Experience in Sapio LIMS installation and configuration
  • Knowledge of Oracle Database and ability to write queries for reports and troubleshooting
  • Experience liaising with infrastructure teams and vendors to resolve application issues
  • Experience providing L1, L2, and L3 level support and understanding change management processes
  • Exposure to ITIL environment and managing issues through ServiceNow, Remedy BMC, and/or HP Service Centre
  • Analytical, problem solving, and troubleshooting skills
  • Ability to transform user requirements into functional solutions
  • Ability to create and update self-help documentation
  • Good verbal and written communication skills (English)
  • Oracle DBA experience
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The Company
HQ: Miami, FL
4,400 Employees
Year Founded: 2000

What We Do

What does the future look like for you? NEORIS is a global innovation consulting company, designing digitally-enabled strategies for a smarter future of easier interactions. Headquartered in Miami, FL., we have 4000 employees and a network of global delivery centers, design studios and operations in the U.S., Europe, Latin America, Africa, the Middle East and Asia. More information is available at www.NEORIS.com, on Facebook, YouTube, Twitter and Instagram @NEORIS

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