At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Overview:
Development and design of solutions for escalated customer projects, execution of services and maintenance tasks.
Responsibilities:
- •Design, implement, configure and integrate the solution into the customer environment.•Technical lead of the projects•Elaborate technical documentation for the projects•Handling of complex and difficult service faults•Fault clearance or forwarding to specialty departments•Interface to specialty departments of support areas at vendor•Design of technical solutions for fault clearance•Cooperation with manufacturers•Execute trainings, including creation of the required documents•Documentation of provided services.
Requirements:
- Technical proficiency in the technologies implied in the projects to be delivered
- Mitel/Unify portfolio expertise
- IT advanced knowledge
Additional Skills (Advantageous):
- Customer orientation
- Analytical skills.
- Oranizational ability
For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
Skills Required
- Technical proficiency in the technologies implied in the projects to be delivered
- Mitel/Unify portfolio expertise
- IT advanced knowledge
What We Do
Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers. With 45 years of industry leadership, we help businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries. Throughout our long history of industry experience, innovation has been core to Mitel’s DNA – allowing us to become experts in evolving to meet your needs and help you do the same for your customers. It’s why we’re the only company that wakes up every day exclusively focused on helping you take your communications from where they are today to where you – and your customers – need and expect them to be.
