Solution Engineering Manager
We are seeking a Solution Engineering Manager to lead the design, delivery, and evolution of enterprise data and analytics solutions that power reporting, insights, operational decision-making, and AI-driven capabilities across the organization.
This role combines technical leadership, solution architecture, and people management to deliver scalable, secure, and high-performing data platforms. The ideal candidate will serve as a key liaison between business and technology teams, partnering with stakeholders to understand business objectives, translating requirements into actionable technology solutions, and drive execution aligned with strategic priorities.
You will oversee end-to-end solution delivery—from discovery and requirements gathering through architecture, engineering, AI enablement, and production support—while mentoring and developing a high-performing engineering team. Success in this role requires balancing business needs, technical strategy, and operational excellence to deliver solutions that create measurable value for the organization.
Add to Stakeholder Engagement & Process Improvement
Business & Technology Partnership
- Serve as a trusted liaison between business stakeholders and technology teams, ensuring alignment on priorities, requirements, and solution outcomes.
- Translate business challenges and opportunities into scalable technology and data solutions.
- Facilitate discussions across cross-functional teams to define requirements, evaluate options, and drive solution decisions.
- Partner with leadership to establish solution roadmaps that support business goals and strategic initiatives.
- Ensure delivered solutions provide measurable business value while maintaining technical scalability, security, and reliability.
- Drive continuous feedback loops between business and engineering teams to improve solution adoption and effectiveness.
Leadership & Stakeholder Management
- Demonstrated ability to build strong partnerships across business and technology organizations.
- Experience translating complex business needs into actionable technical solutions and delivery plans.
- Strong communication, influencing, and stakeholder management skills across multiple organizational levels.
- Proven ability to lead cross-functional initiatives and drive consensus among diverse stakeholder groups.
This addition positions the role more as a Business Technology Solutions Leader / Solution Engineering Manager rather than a Finance-focused engineering manager, which should help attract a wider pool of candidates.
Work Schedule
- Hours: 40 per week
- Schedule: Monday – Friday
- Work Model: Hybrid (4 days onsite, 1 day remote)
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Bachelor's degree in Engineering, Computer Science, Finance, or related field
- 10+ years in data engineering, platform engineering, or financial systems integration
- 5+ years in a leadership or management position overseeing engineering teams
- Proven track record delivering complex multi-system financial data platforms in regulated environments
- 2+ years hands-on experience with AI/ML engineering, data science infrastructure, or intelligent automation in financial services
- Hands-on experience with Snowflake, Spark, microservices, and ETL/ELT data pipeline frameworks
- Experience with LLM orchestration frameworks (e.g., LangChain) and vector/embedding stores (FAISS, Pinecone)
- Familiarity with ML-driven data quality and anomaly detection frameworks and semantic layer/feature-store design
- Familiarity with cloud AI services (AWS Bedrock, Azure OpenAI, or equivalent)
- Experience integrating with BI tools (Power BI, Tableau) and treasury/financial platforms (QRM)
- Strong knowledge of Finance/Treasury domain: ALM, FTP, liquidity, interest rate risk, RWA, regulatory reporting (FR2052a, stress testing)
- Ability to deliver regulatory-grade data controls, lineage, reconciliation, and auditability (SOX, RDAR)
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with multiple plan options and preventive care highlighted as fully covered. Mental-health support is also emphasized through EAP-style counseling access and app-based support.
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Retirement Support — Retirement benefits are described as meaningful, including an employer match and additional company contributions in some descriptions. Stock purchase features and occasional profit-sharing framing add to the overall retirement-and-wealth picture.
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Leave & Time Off Breadth — Time-off benefits are described as generous, including a substantial PTO bank, paid holidays, and sizeable parental leave. Adoption assistance and emergency backup care are also presented as part of the leave-related support set.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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