GK8 is seeking a talented Solution Engineer to join our global team, supporting our activities across Asia. You will play a key role in leading pre-sales engagements, and providing expert customer success, while collaborating closely with global teams to deliver secure, customized blockchain solutions.
Responsibilities- Collaborate with the sales team to deliver product demonstrations and address technical questions during the sales process.
- Build strong relationships with potential clients to ensure a deep understanding of the product and its capabilities.
- Provide ongoing support to customers across the region, including troubleshooting, training, and guidance on proper product use to ensure satisfaction and successful product adoption.
- Work closely with product and development teams to relay customer feedback and contribute to continuous product improvement.
- Provide support to local customers.
- Drive revenue and growth opportunities with existing customers.
- At least 5 years of experience as a Pre-Sales or Solution Engineer, plus experience in Customer Success and Support Engineer or Implementation
- Strong technical skills, including proficiency in operating systems (Linux), networking, system integration, API, software troubleshooting, and problem-solving methodologies
- Experience with cloud technologies is an advantage
- Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
- Ability to work independently and as part of a global team in a collaborative environment
- Highly organized, detail-oriented, and capable of effective time management and task prioritization
- Experience working with clients in international markets, preferably within Asia
- Familiarity with blockchain technology or financial markets experience is an advantage
- Fluency in English is required; additional Asian languages (e.g., Cantonese, Mandarin, Korean, Japanese) are an advantage
- Willingness to travel within the region as needed
- Competitive base salary and discretionary bonus.
- Competitive paid time off.
- Company-paid health and protective benefits for employees and their eligible dependents.
- Free virtual coaching sessions through Headspace.
- Opportunities to learn about the Crypto industry.
- Smart, entrepreneurial, and fun colleagues.
Benefits may vary depending on location.
Skills Required
- At least 5 years of experience as a Pre-Sales or Solution Engineer
- Strong technical skills, including proficiency in Linux, networking, system integration, API, software troubleshooting
- Experience with cloud technologies
- Strong customer service skills with effective communication
- Ability to work independently and collaboratively
- Experience with international clients, preferably in Asia
- Familiarity with blockchain technology or financial markets
- Fluency in English; additional Asian languages are an advantage
What We Do
GK8, a Galaxy (Nasdaq: GLXY) company, provides the most reliable and comprehensive self-custody technology for digital assets, enabling regulated self-custody, digital asset management, and token issuance. With its patented Impenetrable Vault and uMPC technology, GK8 empowers traditional financial institutions and crypto-native companies worldwide with the tools they need to navigate the digital asset economy with confidence. In a market where trust is an institution’s most valuable asset, GK8 protects the institution’s reputation by setting the highest standard for digital asset custody, paving the way for the mass adoption of digital assets.
