The Role
As a Solution Engineer, you will support the sales team by providing technical expertise, conducting consultations, delivering demos, and ensuring successful implementation of solutions, while maintaining client relationships and presenting to executive audiences.
Summary Generated by Built In
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!
Revinate is proud to be a Great Place To Work Certified company! Check out what our employees say makes working here so great: Great Places To Work x Revinate
This is a remote position, and candidates must reside in Poland or Romania.
Role Overview
The Sr Solution Engineer is the primary technical and product expert for Revinate’s salesforce. You will support the sales team by understanding complex customer business problems and requirements and articulate those into solutions. Leveraging deep technical expertise and comprehensive hospitality domain knowledge, you will take a consultative approach to architecting, validating, and presenting complex, custom platform solutions that align with critical client needs.
As a Solution Engineer, you will collaborate with Product Management and Product Marketing to deliver the right solution and high quality products to Revinate clients in easy-to-understand terms. You will be the bridge between the sales team and technical team during implementation to ensure a successful launch. This position will require travel to support business development activities such as conferences, trade shows and client presentations.
What You'll Do
- Be both a product, industry, as well as a technical expert in software for the sales team and clients
- Provide clarity and leadership in prospect and client engagements of direct revenue-generating solutions and associated value propositions
- Deep Dive Consultation: Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi-product solution blueprints, which may also involve partner solutions as well.
- Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions
- Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry
- Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge
- Draft and present business case data for client requested product enhancements, including identification of business impact to product management
- Own technical sales FAQs and make sure that answers to technology questions (e.g. availability, disaster recovery, PCI) are consistent and derived from current and accurate data
- Executive Presentation: Independently present and defend complex technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at major hotel brands, ownership groups, and large-scale enterprises
- Consult early in the sales process with Product Management on one-off opportunities to ensure customer expectations are well met
- Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships
- Assist with product training and onboarding of new sales reps and solution engineers
- Travel throughout sales territory, as needed
- Represent Revinate at business development events, as needed
What You'll Bring
- 5 + years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, MarTech, Contact Center or Revenue Management platform environment.
- Deep Domain Expertise: Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG) is preferred
- Technical Acumen: Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.
- Ability to work across organization and promote cross functional collaboration
- Consultative problem solver
- Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
- Leverage technology solutions for supporting business goals
- Self-motivated with a history of outstanding performance in your role
- Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property)
- Embrace being part of a sales organization and competing for business
- Contribute to the development of standardized processes and best practices
- Project specific responsibilities working within budget/timeline and scopes
Interview Process
We're excited you're considering a career with Revinate! Our goal is to ensure this is the right opportunity for you, while also determining if you're the right fit for our team. The interview process for this role is designed to be a two-way street, where you'll get to know us just as we get to know you.
- Recruiter Screen - 30 min Phone Interview
- Hiring Manager Interview - 45 min Google Meet - Video
- Peer Interview - 60 min Google Meet - Video
- Technical Interview - 45 min Google Meet - Video
- SE Practicum/Exercise - 45 min Google Meet - Video
- Final Interview - 30 min Google Meet - Video
Revinate values the flexibility of a hybrid workforce and the benefits of localized hiring. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.
Candidates must be located in the country location listed in the job application. Thank you!
Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.
Important Security Alert
We have been made aware of fraudulent activities involving individuals impersonating our HR team and offering fake job opportunities. Please be vigilant and ensure your safety by verifying all job offers.
For Authentic Opportunities: Only refer to our official careers page on our company website. Your security is our priority. If you encounter any suspicious activity, please report it immediately. Stay safe and secure! You can confirm or inquire with any questions by reaching out to [email protected]
AI and Hiring
Please note that interviews at Revinate will be recorded using brighthire.ai. As we continue to build more structure into our interview processes -- the best way to eliminate unconscious bias! We are encouraging our interviewers to focus more on our candidates and the conversation than taking notes. Instead, we can rely on brighthire.ai to do the note taking for us. If you’re uncomfortable with recording your interview, please let us now. We’ll opt you out.
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Excited?! Want to learn more? Apply Now!
Our Core Values:
One Revinate - United & Strong, on a single mission together
Built on Trust - It’s the foundation of everything we do
Expect Amazing - We think, dream & deliver big
Customer Love -- When the customer wins, we win
Make it Simpler -- Apply it to everything we do
Hungerness -- Feel it, follow it, be relentless about our success
Grounded in Gratitude - We’re glad to be here & make the most of every day
Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.
If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected].
By submitting your application you acknowledge that you have read Revinate's Privacy Policy (https://www.revinate.com/privacy/)
Skills Required
- At least three years relevant experience in a client success or sales related role
- Previous experience with hospitality platforms
- Excellent technical presentation skills
- Self-motivated with a history of outstanding performance in your role
- Ability to work across organization and promote cross functional collaboration
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The Company
What We Do
For hospitality professionals, getting and keeping profitable guests is tougher than ever. NAVIS has created a platform with a proven plan that helps Reservations, Revenue Management, and Marketing truly operate as one team and make more money. We’ve been serving the hospitality business since 1987. Our corporate headquarters is located in beautiful Bend, Oregon, with growing offices in both Orlando, Florida, and Reno, Nevada. In addition to offering a suite of CRM services that are unique in the industry, we also have a company culture based on integrity, hard work and fun! We’ve been honored with the Top Workplaces award by The Oregonian for four consecutive years, one of the 2016 Top 100 Workplaces in Central Florida, and one of the Northern Nevada Human Resources Association’s 2017 Best Places To Work, we are proud to be one of the best places to work, and we’re proud to be the only complete CRM for hospitality.
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