Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
As a Solution Engineer, you’ll be a key technical expert in the region, designing and delivering tailored Infobip solutions that power exceptional customer experiences. You’ll typically work on complex, high‑profile projects, owning opportunities end to end — from discovery and solution design to delivery and integration. You’ll collaborate closely with both regional and HQ teams, acting as a technical opportunity lead who determines the right resources based on project complexity. You’ll also mentor other team members and serve as the “go‑to” technical advisor for customers, partners, and colleagues. Depending on your strengths, you can work as a generalist or specialize in areas such as CX consultancy, partnerships, specific products, or industry verticals.
What you’ll do
Deeply understand customers’ businesses and map Infobip products and solutions to their strategic goals and use cases.
Design and document complex solution architectures, technical integrations, and effort estimates based on detailed requirements.
Lead technical conversations with customers and partners, including demos, proof-of-concepts, scoping workshops, and handling technical/security questionnaires.
Configure and customize Infobip solutions, ensuring implementations for new and existing customers are delivered on time, within scope, and within budget.
Create clear technical documentation, meeting summaries, and solution enablement materials that support successful delivery and adoption.
Design conversational workflows and strategies (dialog flows, wireframes, templates) for Infobip Answers and other Infobip products.
Share best practices, mentor junior team members, and provide market‑driven feedback to improve our products and internal ways of working.
What makes you a strong fit
3–5 years of experience in a solutions engineering, implementation, or presales role, ideally in a B2B tech environment.
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Hands‑on experience in project implementation and scripting (e.g. JavaScript, Java, Python, PHP, Ruby, C#, Go).
Solid understanding of software development and integration concepts (APIs, web services, data flows, system integrations).
Strong problem‑solving and analytical skills, with a structured approach to complex technical challenges.
Clear, confident communication and collaboration skills, with the ability to work across technical and non‑technical stakeholders.
Proven ability to manage multiple projects and priorities while meeting agreed timelines in a fast‑paced environment.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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