Solution Engineer

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Why is this role important at Infobip?

Our Solutions Engineer is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise. The role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery. In order to deliver the desired business results, you will collaborate with the regional teams and serve as a project manager or assist the more experienced project leads.

You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes. With your project management experience, you successfully perform project-related tasks and consult with Product Development teams, Solutions Engineers, our Solution Architect, and Solution Managers on assigned projects.

You know you are doing a good job when you:

• Have a strong knowledge of all technical aspects of Infobip’s products and solutions.

• Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business.

• Integrate Infobip products into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services).

• Can identify new and innovative use cases for Infobip’s products and solutions.

• Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.

• Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.

• Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers and summarize meetings via documentation.

• Maintain the highest degree of customer satisfaction during project implementation.

• Collect the technical requirements and design technical solutions and service integration plans.

• Deliver detailed and accurate technical documentation.

• Handle technical and security questionnaires.

• Ensure that all the projects are delivered on time, within scope and budget.

• Minimum 4 to 6 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles.

• Experience in a technical role in the Telecommunications industry / CPaaS space.

• Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions.

• Excellent communication skills (both written and verbal) to clients, partners, and colleagues.

• You have the ability to challenge the status quo.

• You have an Engineering background and passion for IT and technology.

• Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs).

• Able to present products and ideas with ease, confidence, and persistence.

• Project management experience is a must.

• Thrives in a fast-paced and dynamic environment.

• Learn as you grow – Starting from an onboarding program to internal education, educational resources, e-learning, to external training - we invest heavily in employee learning and development.

• Awesome clients – We serve and partner with a majority of leading mobile operators, OTTs, brands, banks, social networks, aggregators and countless more.

• Great environment – Team spirit, passion, creativity, persistence, and collaboration are the drivers of our company.

• Connect globally – Work with Bippers, teams, and partners from all over the world. We put the “global” in globalization.

• Opportunity Knocks. Often. – Being a part of a growing company in a growing industry, we challenge you to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

• Never a dull moment – We work with powerful companies with great impact which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.

• Pay & Perks – Medical, Dental, and Vision Insurance; Basic Life Insurance; 401(k) Plan participation with company match; Short-Term and Long-Term Disability insurance; Wellness Plan of up to $500/year, pro-rated based on hire date; Accrual of up to twenty-three (23) vacation days per year; Accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in share ownership plan; Fourteen (14) paid holidays annually; Annual bonuses, at Infobip's sole discretion.

• Salary Range – A base salary of $85,000-115,000 USD annually (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, years of experience, education, and skillset). This position is also eligible for bonuses that provides an opportunity for higher earning potential.