【What You'll Be Doing】 - Client and Partner Engagement: Serve as a Shopline evangelist and technical advisor to potential clients and partners, driving technical collaborations and mutual business growth. - Client and Partner Tech Enablement: Deliver tailored onboarding and training sessions to key strategic partners and clients. Develop and refine programs and playbooks to scale partner onboarding effectively. - Project and Technical Management for Implementation: Oversee engineering and architectural design for clients, supervising extensive engineering projects from discovery to deployment, aligning with strategic business goals and ensuring successful merchant onboarding. - Third-Party Solution Integration: Collaborate with third-party app providers to customize solutions that enhance merchant functionality and user experience based on specific needs. Global Team Execution: Coordinate and collaborate with international technical teams, ensuring cohesive execution and communication.
【Who We Are Looking For】 - Language Skills: Proficiency in Japanese is required, with fluency in either Mandarin or English as a secondary language. - Experience: Proven experience in enterprise e-commerce, digital agencies, solutions engineering, or partner management across various industries and business types. - Technical Skills: Solid development experience with a strong grasp of web technologies such as HTML, CSS, and JavaScript, with proficiency in any templating language. Experience with Handlebars.js is advantageous. - Version Control: Familiarity with version control systems and development environments, particularly Git/GitHub. - Solutions-Focused Mindset: Ability to guide partners in developing custom solutions to achieve their merchants' goals. - Communication Skills: Proficiency in conveying technical roadmaps and strategic visions to consulting and solution implementation partners. - Interpersonal Skills: Strong ability to navigate diverse technical and non-technical groups, managing stakeholder interactions effectively. - Passion and Time Management: A passion for education and empowerment, coupled with strong time management and prioritization abilities.
Skills Required
- Proficiency in Japanese and English or Mandarin
- Experience in enterprise e-commerce or solutions engineering
- Development experience with HTML, CSS, JavaScript
- Familiarity with Git/GitHub
- Ability to communicate technical roadmaps effectively
What We Do
SHOPLINE is Asia’s biggest provider of omnichannel retail services for online, offline-to-online and cross-border commerce. Since our founding in 2013, we have helped over 350,000 merchants reach a customer base of 680 million people. With key features including inventory and sales management tools, regional logistics, payment gateways, data analytics, storefront theme designs and local customer support, merchants have everything they need to build a successful online store. SHOPLINE joined the Silicon Valley-based 500 Startups seed accelerator in 2014, and has since become one of Facebook’s marketing partner and nine trusted Global Expansion Partners (GEP), as well as the first e-commerce platform to partner with Google in Greater China. We currently maintain a presence across Asia, with offices in Hong Kong, Taipei, Ho Chi Minh City, Shenzhen, Guangzhou, Kuala Lumpur, Singapore and Bangkok.
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