Solution Engineer

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

The Solution Engineer is a cornerstone of Arcadia’s sales process, serving as the technical and strategic partner to our sales team, leadership, and clients. This role bridges the gap between client needs and Arcadia’s innovative healthcare data and analytics platform, ensuring our solutions align with the complex challenges of today’s healthcare landscape.

By bringing deep healthcare expertise and a consultative approach, the Solution Engineer plays a critical role in:

· Showcasing the impact of Arcadia’s platform through tailored demos and solutioning.

· Translating client challenges into actionable use cases, aligning Arcadia’s capabilities with their strategic goals.

· Engaging with stakeholders to address follow-up questions, solve problems, and clarify technical details.

· Collaborating with subject matter experts across the organization to deliver accurate, insightful, and high-value solutions.

This role is vital for helping prospective and existing clients fully understand the transformative potential of Arcadia’s solutions, while empowering our sales team to succeed in a competitive and dynamic healthcare landscape.

What Success Looks Like

In 3 months

- Complete all necessary onboarding and training sessions

- Attend introductory meetings with key teams (Sales, Product, Customer Success)

- Review existing sales materials and demo environments

- Start building relationships with key internal stakeholders

- Begin the 12 week Solution Engineer Credentialling Course

In 6 months

- Participate in client meetings and product demonstrations with senior team members

- Successfully pass first phase of the Solution Engineer Certification Program

In 12 months

- Successfully pass all remaining Solution Engineer certification requirements including Final exam

- Successfully lead a full product demonstration independently

What You'll Be Doing

• Role & Responsibilities:

Client Engagement and Sales Support

• Acting as a market-facing subject matter expert on Arcadia’s solutions, effectively demonstrating the capabilities and benefits of our platform to healthcare audiences
• Supporting technical aspects of sales pursuits including customer education, product demonstrations, and solution briefings with a focus on healthcare-specific scenarios
• Actively supporting and leading deal discovery sessions with key prospect stakeholders, identifying their unique needs/challenges, and effectively mapping our solutions to their specific requirements to drive successful sales engagements
• Guiding customers and prospects through the transition process from sales to implementation, ensuring a smooth and informed transition




Demonstration and Presentation Development

• Leveraging PPT decks/slides and the demo environment to convey complex technical concepts. Valuing propositions in an accessible and persuasive manner
• Developing and writing clear, concise, and effective demo scripts tailored to various audiences. Showcasing the features and benefits of our solutions while addressing specific client needs and scenarios
• Documenting and catalogue customer use cases and outcomes, contributing to the ongoing refinement of demo best practices




Collaboration and Process Optimization

• Collaborating with internal teams to standardize processes and handoffs, enhancing efficiency across business functions
• Actively collaborating with the cross-functional Arcadia teams (Product, Data Management, Operations, etc.) to optimize our demo environment and ensuring our demonstrations are highly effective, relevant, and reflective of the latest healthcare industry needs and technological advancements




Marketing and Networking

• Networking with prospects at conferences and events. Establishing yourself as an expert in value-based care analytics, healthcare data technology, and Arcadia’s solutions
• Providing input and expertise in the creation of healthcare-focused sales and marketing materials




Market Awareness and Strategic Consultation

• Proactively staying informed on healthcare market trends, value-based care initiatives, and CMS programs to maintain a competitive edge in client interactions
• Serving as an internal and external consultant by sharing actionable insights on market developments, informing product alignment, messaging, and strategic decision-making
• Ensuring Arcadia’s solutions are presented in ways that resonate with clients, reflecting a deep understanding of current and emerging industry needs




Continuous Learning and Team Contribution

• Committing to ongoing professional development, focusing on healthcare technology, value-based care, and the evolving needs of the healthcare industry
• Taking initiative to explore and master Arcadia’s platform and solutions. Using this expertise to independently problem-solve and effectively address client challenges
• Collaborating with the team to share insights, refine solution messaging, and enhance collective knowledge to ensure alignment with market demands and client expectations

What You'll Bring

• Minimum 5 years of demonstrated experience in a client facing role within the healthcare sector
• Strong understanding of healthcare dynamics - particularly in value-based care and population health management
• Excellent presentation skills, with the ability to engage and educate a wide-ranging audience, from CEOs to program managers
• Demonstrated ability to remain flexible and think critically in dynamic situations, providing clear and accurate responses to customer questions and use cases as they arise
• Creative problem-solving skills and the ability to communicate complex technical solutions to diverse audiences
• Strong interpersonal and teamwork skills, capable of working collaboratively with various departments
• Familiarity and experience with healthcare technologies (EMRs, EHRs, etc.)
• Proficiency in using Microsoft applications (Word, Excel, PPT, etc.)
• Bachelor’s degree in or equivalent experience

Would Love For You To Have

• A love of public speaking and delivering persuasive presentations
• Ability to be flexible and ability to think on your feet and pivot a demonstration based on client need
• Ability to dive deep into multiple topics and wear a few different hats
• Able to confidently navigate and present complex topics, even when details are uncertain or evolving
• A knack for simplifying complex concepts to make them clear and accessible for diverse audiences

What You'll Get

• Opportunity to work with a passionate and innovative team committed to making a difference in healthcare
• Competitive salary and benefits package
• Career growth and development opportunities in a rapidly growing company
• Collaborative and inclusive work environment

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.