Solution Engineer

The Solution Engineer (SE) is primarily responsible for driving top line revenue in partnership with Sales, serving as the technical source of truth in both internal and external interactions. This includes ownership of the designs of complex solutions within the assigned patch of accounts and a thorough understanding of how Zayo’s solutions will interact with customer ecosystems. This requires a thorough technical understanding of all of Zayo’s products across the Connectivity, Cloud, and Colocation product suites, as well as a deep familiarity with Zayo’s assets used to deliver solutions, with a primary focus on Connectivity offerings.
As the technical expert for the Zayo account team, the SE will additionally be responsible for partnering in the preparation and delivery of technical presentations, acting as a subject matter expert in all offerings, and helping to both develop sales opportunities and drive them to closure. Development of technical expertise within the ecosystem of assigned customer verticals is a must. Ongoing consultation with sales and engineering teams after sales are closed is critical to ensuring ongoing customer satisfaction with Zayo and its products, and the SE is expected to partner across the Zayo ecosystem, playing a role throughout the lifecycle of the customer relationship.

Responsibilities

Sales Focus and Solution Design
Respond to requests for bids and proposals by providing fully-documented technical solutions, with diagrams, that clearly outline all technical components of the solution
Skillfully analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems, within the context of both their business and technical environments
Spearhead the design of cost-effective solutions that solve customer requirements in a challenging environment and maintain ownership of designs from both internal- and external-facing perspectives
Participate in the creation and delivery of face-to-face technical presentations that demonstrate mastery of Zayo’s products and services

Technical Expertise
Translate complex technical information into language that customers and internal stakeholders can understand and engage with
Keep abreast of competitive landscape and emerging technologies in order to best position Zayo in the marketplace
Maintain involvement in resource development for the SE Organization

General
Adhere to all company standards and overall business professionalism
Ensure all projects and tasks are completed accurately, timely, and independently
Demonstrate regular, consistent, and punctual attendance
Be a trusted expert for all matters technical
Perform other duties as assigned

Qualifications
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience

Five (5) years’ experience in a technical or sales role within the telecommunications industry, ideally with at least three (3) years in technical sales engineering or Solution Engineering role
Expert-level technical and design skills with MAN and WAN technologies required
Experience with Colocation and Cloud IaaS offerings a plus
Excellent presentation skills (development and delivery) with experience in front of CIO, CTO and other technical stakeholders strongly preferred
Excellent project management skills and the ability to seamlessly manage a significant number of distinct tasks and projects required
Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced, team-oriented environment
Excellent verbal and written communication skills, including ability to explain technical concepts to laypersons in simple, understandable terms
Consistent focus on results and goal achievement

Preferred Areas of Technical Background:
Expertise in networking protocols (emphasis on OSI Layers 1, 2, and 3)
Knowledge of a variety of transport and Ethernet equipment vendors and models
In-depth understanding of Fiber Optic network design and implementation
Expert-level understanding of the telecom ecosystem and customer technology ecosystems
Proficiency with GIS systems and Google Earth

Rewards

Competitive compensation
Excellent benefits including health, dental, vision, disability and life insurance
Fitness membership discounts
Generous paid time off policy

Rewards

• Competitive compensation including sales incentive plan

• Hybrid working

• Excellent benefits including health, disability and life insurance

• Pension with higher employer contributions up to 8%

• Retail and fitness membership discounts

• Generous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day and two volunteer days off per annum

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.