Job Description:
Location: Austin, Texas, USA
Position Summary:
As a solution engineer, you are expected to acquire the expertise of Conversive platform & its app as well the partner ecosystem of CRMs, CTIA & Marketing automations applications/ platforms.
You'll work with customers to understand their needs and plan tailored conversational messaging solutions to solve their core business communication needs using Conversive platform & Applications.
You'll oversee or hands-on execute the customer project which includes Customer requirement discovery, solutioning & implementation, ensuring customer satisfaction and ensuring our product's capabilities are helping businesses to implement customer engagement solutions to create a great customer experience.
Key Responsibilities:
What We Do
SMS-Magic is a proven, global messaging platform for popular CRM platforms, supporting small, mid-market and enterprise clients across 190 countries. SMS-Magic enables CRM users to engage buyers and win and retain more new customer revenue, while creating strong customer relationships that drive sustainable competitive advantage. SMS-Magic helps Marketers drive 6x more responses through automated campaigns, assists Sales and Account teams to increase engagement and win more deals, faster. Customer Support teams are able to handle 10x more cases with faster-than-ever resolution times. All through the power of seamlessly integrated and customizable conversational messaging. SMS-Magic is a popular messaging application found on the Salesforce AppExchange and Zoho Marketplace. Want to see it in action? Text keyword Demo: USA: 36343 AUS: +61 4095 64682 UK & ROW: +44 7860 017509
