Job Posting End Date
08-05-2026Please note the job posting will close on the day before the posting end date.
Job Summary
Part of a larger team delivering high-quality technology solutions to the business. Design, develop and install software solutions. Build high-quality, innovative and fully performing software in compliance with internal architecture, development & design standards & best practices. Design, modify, develop, write, implement and troubleshoot software programming applications. Support and/or install software applications. Participate in the testing process through test review and analysis, test witnessing and certification of software. Works within a Waterfall or Agile methodology/framework-based team. Collaborates heavily with Project Management, Business Analyst and Infrastructure Job Families.**Please note - we're open to filling this position in any AEP office, not only central Ohio. You just need to be able to work from an AEP office 5 days a week**
Job Description
What you’ll do:
- Develop and maintain Java and Python based business applications
- Provide Level 2 production support for business applications, including custom and vendor-based solutions.
- Maintain application availability and performance, and strict adherence to SLA requirements.
- Triaging, analyzing, and resolving ServiceNow Incidents and Service Requests (Sev1–Sev4) within defined SLAs.
- Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
- Support and troubleshoot applications running on enterprise application servers.
- Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.
- Execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.
- Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.
- Collaborate with offshore support teams to ensure seamless 24x7 operational coverage.
- Participate in DR testing/validations, post patching validations, and storm mode validations
- Participate in on‑call rotations and provide after-hours or weekend support as required.
- Drive automation initiatives to reduce manual effort and improve operational efficiency.
- Maintain technical documentation, runbooks, and operational procedures.
- Support audit activities by responding to audit inquiries and evidence requests in accordance with established controls and policies.
What we’re looking for:
Education:
Bachelor's degree in computer science, engineering, or related technical field is required.
Experience:
5 years of relevant work experience is required.
An equivalent combination of education and related experience may be considered.
Core Skills & Technical Requirements
- Strong knowledge and experience with Java, Javascript, Python
- Proven experience in Level 2 production support for high availability systems.
- Develop, enhance, and support Java and Cloud‑based applications in production environments.
- Experience supporting Java-based integrations, including API integrations, service orchestration, and message-driven architectures.
- Strong analytical, troubleshooting, and problem‑solving skills.
- Ability to work independently while collaborating with cross‑functional and offshore teams.
- Strong experience with Oracle Database, including advanced SQL and PL/SQL (functions, procedures, packages).
- Working knowledge of NoSQL databases (preferred).
- Proven experience automating repetitive operational tasks using Python and Experience automating monitoring, health checks, batch validation, and integration verification.
- Strong knowledge of ITIL frameworks and production support best practices.
- Experience working with offshore and onshore support teams, including handoffs and L3 coordination.
American Electric Power (On-Site)
#LI-Onsite
#AEPCareers
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-007Compensation Range:
$87,633.00 - $109,543.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.Skills Required
- Bachelor's degree in computer science, engineering, or related technical field
- 5 years of relevant work experience (or equivalent combination of education and experience)
- Strong knowledge and experience with Java
- Strong knowledge and experience with Python
- Strong knowledge and experience with JavaScript
- Proven experience in Level 2 production support for high availability systems
- Experience supporting Java-based integrations, API integrations, service orchestration, and message-driven architectures
- Strong experience with Oracle Database, advanced SQL and PL/SQL (functions, procedures, packages)
- Working knowledge of NoSQL databases
- Experience automating operational tasks and monitoring/health checks using Python
- Experience with Cloud-based applications and enterprise application servers
- Experience triaging and resolving ServiceNow incidents and service requests within SLAs
- Working knowledge of ITIL/ITSM frameworks and production support best practices
- Ability to participate in on-call rotations and provide after-hours/weekend support
- Experience collaborating with offshore and onshore support teams
What We Do
Our team at American Electric Power is committed to improving our customers' lives with reliable, affordable power. We are investing $54 billion from 2025 through 2029 to enhance service for customers and support the growing energy needs of our communities. Our nearly 16,000 employees operate and maintain the nation's largest electric transmission system with 40,000 line miles, along with more than 225,000 miles of distribution lines to deliver energy to 5.6 million customers in 11 states. AEP also is one of the nation's largest electricity producers with approximately 29,000 megawatts of diverse generating capacity. We are focused on safety and operational excellence, creating value for our stakeholders and bringing opportunity to our service territory through economic development and community engagement. Our family of companies includes AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, which provides innovative competitive energy solutions nationwide. AEP is headquartered in Columbus, Ohio. For more information, visit aep.com.
