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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Solution engineers are key individual contributors in the region, essential for creating outstanding customer experiences through customized solutions and fostering innovation. They can function as a generalist, handling all the listed activities below, or specialize in one or more areas like CX consultancy, partnerships, solution and product, or industry specialization.
Responsibilities:
Customer Engagement:
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Understand customers’ businesses to identify which Infobip solutions and products can help them evolve their business.
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Design new and innovative solutions to meet customers’ business needs.
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Collect technical requirements and design technical solutions and service integration plans.
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Handle technical and security questionnaires.
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Conduct captivating demos and POCs.
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Conduct scoping exercises and provide service quote estimation.
Solution Implementation:
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Deliver comprehensive and precise technical documentation.
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Configure and customize Infobip solutions to meet customer business requirements.
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Ensure all projects are delivered on time, within scope and budget, and exceed customer expectations.
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Conduct consulting and solution enablement sessions for customers and document meeting minutes and summaries.
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Create conversational workflows and strategies (natural dialog flows, wireframes, and templates) for Answers and other Infobip products.
Technical Expertise:
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Apply scripting skills to implement custom solutions, with proficiency in languages such as JavaScript, Java, Python, PHP, Ruby, C#, and Go (Infobip) (Infobip) (Infobip).
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Utilize project management skills to oversee the implementation process and ensure successful delivery.
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Troubleshoot and resolve technical issues during solution implementation.
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Continuously develop technical skills and stay updated on new technologies and industry trends.
Internal Initiatives and Continuous Development:
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Document solutions and best practices and share them within the department (e.g., through active participation in the Community of Practice).
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Maintain an overview of market feature requirements and provide feedback to steer the development of product features.
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Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades.
Qualifications:
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Bachelor's degree in Computer Science, Engineering, or a related field.
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Proven experience in project implementation and scripting, (e.g., JavaScript, Java, Python, PHP, Ruby, C#, Go).
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Understanding of software development and integration concepts.
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Excellent problem-solving and analytical skills.
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Strong communication and teamwork abilities.
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Ability to manage multiple projects simultaneously and meet deadlines.
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Willingness to learn and adapt in a fast-paced environment.
Why our employees choose us (and stay)?
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Never a dull moment – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
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Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
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Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
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Connect globally – Work with people from all over the world. We put the “global” in globalization.
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Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
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Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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