Solution Director, Consumer Experience (CX) Sales

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Location: Remote U.S. or hybrid in Boston, South Bend, or Chicago

Press Ganey is seeking a Solution Sales Director to lead growth for our Consumer Experience (CX) solutions. This role is ideal for a strategic, consultative sales leader passionate about helping healthcare organizations stand out in a competitive market.

Why This Role Matters

Healthcare consumers have more choices than ever. Our mission is to ensure they choose our clients—again and again. As a Solution Sales Director, you’ll empower health systems and providers with insights and tools to:

• Attract and retain patients
• Elevate their digital presence
• Turn patients into advocates
• Showcase their brand and reputation

All through one seamless platform built for healthcare.

What You’ll Do

• Drive Growth: Lead business development and identify white space opportunities across your territory.
• Be the Expert: Master our CX platform and deliver compelling demos to prospects.
• Own the Sales Cycle: Manage or partner on full-cycle sales engagements, from prospecting to close.
• Inspire Clients: Understand their challenges and craft a vision using Press Ganey’s CX suite.
• Collaborate: Navigate internal teams—executives, engineers, and specialists—to deliver optimal outcomes.
• Win Big: Lead RFP strategy, proposal development, and contract negotiations.
• Prospect Relentlessly: Execute cold calling and targeted outreach with Marketing and Inside Sales support.
• Stay Ahead: Maintain competitive intelligence and leverage Salesforce for pipeline visibility.

What We’re Looking For

• 10+ years in sales/business development within Consumer Experience (market research, listings, reputation, transparency solutions).
• Experience selling to Marketing leadership (CMO level); healthcare experience strongly preferred.
• Proven ability to develop strategy, execute plans, and close complex deals.
• Exceptional communication, presentation, and relationship-building skills.
• Bachelor’s degree and willingness to travel up to 50%.

Why Join Us?

• Impact the way healthcare organizations connect with patients.
• Work with a market-leading platform designed for healthcare.
• Collaborative, growth-oriented culture.

Ready to help healthcare organizations thrive? Apply today and be part of a team that’s transforming patient experience.

This role can be remote (work from home) in the U.S. or based in our Chicago, Boston or South Bend hubs. For those in-office, we follow a hybrid model—Tuesdays through Thursdays in-office, with flexibility to work from home on other days and adjusted when traveling.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $130,000 - $155,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/