Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
This dynamic role is integral to the sales process, supporting both new and existing clients and athenahealth’s Sales team, all sales divisions. The Solution Design Manager is the primary pre-sale teammate responsible for articulating the value (ROI) of athenahealth’s products and services. This role requires approximately 70% travel annually. The Solution Design Manager will report directly to the Client Solutions Group Director, playing a critical role in connecting business needs with innovative technology solutions.
Team Summary:
The Client Solutions Group (CSG) is integral to athenahealth’s success, working collaboratively with Sales and Customer Success teams to formulate and execute strategic initiatives for prospects and clients. This team conducts thorough due diligence to define minimum business requirements spanning information management strategies, patient engagement, and operational workflows (both clinical and revenue cycle). The group is responsible for crafting and delivering compelling presentations and proposals that emphasize athenahealth’s distinct value propositions. With accountability for setting achievable ROI expectations, the SD fosters partnerships that align technology innovation with business outcomes, ensuring client goals are met effectively and efficiently.
Essential Functions (Duties and Responsibilities):
Prepare and present formal presentations with a goal to articulate value (ROI) of athenahealth’s products and services
Lead on-site assessments via shadowing and interviews of key client staff/leaders; create and present the final presentation (and/or collateral) back to the client
Analyze business and healthcare economics and technology-enabled processes to deliver insightful recommendations
Manage complex projects, ensuring organizational efficiency and timely delivery
Influence stakeholders by providing well-founded rationale and building consensus around proposed solutions
Travel up to 70% annually to engage with prospects, clients and internal teams
Additional Responsibilities:
Collaborate cross-functionally with Sales, Product, and Customer Success teams to align goals and strategies
Monitor industry trends and competitive landscape to inform deal strategy and insight
Contribute to team and organizational knowledge-sharing to improve overall effectiveness
Participate in continuous learning and professional development activities
Assist in refining processes and methodologies to enhance the Solution Design function
Support leadership with ad hoc projects and initiatives as needed
Education & Experience Required:
BS/BA degree required; advanced degree preferred
Demonstrated success in high-level consultative sales processes
Proven experience developing and maintaining strong relationships with C-level executives
Strong project management and organizational skills
Excellent communication skills, including formal presentation and business writing
Aptitude for understanding business economics and technology-enabled processes
Flexibility and enthusiasm for travel up to 70% annually.
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
California: https://www.athenahealth.com/salary-range/ca-nontech-manager
Colorado: https://www.athenahealth.com/salary-range/co-nontech-manager
New York: https://www.athenahealth.com/salary-range/ny-nontech-manager
New Jersey: https://www.athenahealth.com/salary-range/nj-nontech-manager
Washington: https://www.athenahealth.com/salary-range/wa-nontech-manager
Hawaii: https://www.athenahealth.com/salary-range/hi-nontech-manager
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
