Tech Tammina LLC
Job DescriptionRelevant Experience (in Yrs): 10+ Years
Key desired technical skills: (extensive experience with at least two of the areas below is required):
Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers;
Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights)
Interactive Voice Response (IVR) design (preferably Genesys Voice Portal)
Call recording (preferably NICE)
Workforce management solutions (preferably Aspect)
Performance management and data warehousing (preferably Merced and Business Objects)
Integration with web services
Computer Telephony Integration (CTI) (preferably Genesys)
Intermediate or higher level of proficiency in Microsoft Excel is required
Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access)
QualificationsExperience Required:10+ Years
Solution Design
Generic Managerial Skills
Communication and Leadership
Education
Bachelors
Additional InformationJob Status: Full Time
Eligiblity: GC or US Citizens
Share the Profiles to mkonni(at)1stitsolutions.com
Contact: 703-349-1214
Keep the subject line with Job Title and Location
Skills Required
- 10+ years of relevant experience
- Extensive experience with provisioning and implementing communication services
- Proficiency in Genesys solutions and NICE for call recording
- Experience in workforce management solutions
- Intermediate proficiency in Microsoft Excel
- Experience with database design and reporting
What We Do
Tech Tammina is a blend in implementing Business Processes across onshore and offshore Software Development using Low Code platforms. This phenomenal transition made us a Digital Transformation Company. Tech Tammina contributed their vision on Offshore Outsourcing with its expertise in strategic global delivery models which makes a reliable Outsourcing Software Development Solution provider. Tech Tammina offers services by automating the Business Processes through Automation platforms, resembling RPA (Automation Anywhere, Blue Prism, and UI Path) and Business Process Management platforms (Appian, BPM' online, Mendix). We are engaged in providing Digitalized services through Custom Software & Application Development with Quality assurance and Testing preferences. We deliver our services and innovations through emerging technologies with utmost accomplishment. Our expertise implicates in reducing outlay and increasing the efficiency of the product and service by conveying the strategic advantage of Software Outsourcing and Offshore Software Development for the clients. Software development process with an exceptional and valuable deliverance involves in meeting clientele expectations. Tech Tammina is one of the efficient and flexible global eminent experts in outsourced Custom Software Development with rigorous Quality assurance and Testing measure.. Considering Risk involving and Project failure measures we implement powerful software solutions that meet the client expectations. We look forward to escalating the clientele appreciation for ages to serve for emanating generations.
