First IT Solutions
Job DescriptionTechnical/Functional Skills :
Key desired technical skills: (extensive experience with at least two of the areas below is required):
Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers;
Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights)
Interactive Voice Response (IVR) design (preferably Genesys Voice Portal)
Call recording (preferably NICE)
Workforce management solutions (preferably Aspect)
Performance management and data warehousing (preferably Merced and Business Objects)
Integration with web services
Computer Telephony Integration (CTI) (preferably Genesys)
Intermediate or higher level of proficiency in Microsoft Excel is required
Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access)
QualificationsBachelors
Additional InformationJob Status: Permanent
Share the Profiles to mdanish(at)1stitsolutions.com
Contact: 703-349-1004
Keep the subject line with Job Title and Location
Skills Required
- Extensive experience with provisioning and implementing DID's, Toll Free Numbers, circuits and services with carriers
- Experience with Genesys call routing technology and reporting
- Intermediate or higher level of proficiency in Microsoft Excel
- Database design and reporting experience (MySQL, Oracle, Microsoft SQL Server, Access)
