The Solution Design Engineer is responsible for developing standalone or integrated intralogistics automation solutions centred around AutoStore, supporting opportunities from initial customer engagement and concept development through to contract award and handover to implementation.
Working closely with Sales Managers, customers, suppliers and internal specialists, he/she will analyse customer operations and data, develop material-flow concepts, size and configure AutoStore systems.
This is a customer-facing engineering role requiring a combination of logistics consulting, data analysis, system design and commercial awareness. He/she should be comfortable developing concepts from incomplete information, evaluating alternative solutions and presenting the solutions directly to customers.
He/she coordinates the service providers and external partners which are relevant in the sales and implementation processes. In addition, the Solution Design Engineer develops and improves standard solutions to differentiate from the competition. The Solution Design Engineer is highly motivated to work in a startup environment and is open for a wide range of tasks at different locations.
Your tasks
Responsibilities
- Support the sales phase from acquisition until contract
- Conduct customer workshops and site visits to understand operational processes, logistics requirements, constraints and future growth requirements
- Analysis of customer data to evaluate performance, trends and future requirements and define the design criteria
- Develop standalone or integrated intralogistics concepts incorporating AutoStore and complementary automation technologies whenever applicable e.g. robotics, conveyors, packaging machines, AMR, etc
- Develop layouts, process flows, equipment specifications and solution descriptions for customer proposals
- Discuss with customer and work with internal software team to define high-level WMS/WCS/WES and AutoStore integration requirements
- Prepare and present solution, technical proposals and design rationale to customers and internal stakeholders
- Constant customer communication, maintaining a strong client relationship
- Coordinate with internal teams, AutoStore, equipment suppliers and external partners to develop technically and commercially viable solutions
- Contribute to the development of standard solutions, design methodologies, calculation tools and best practices across the APAC region
- Support projects in other locations in the APAC region if needed
Requirements
- Bachelor’s degree in mechanical engineering, Industrial Engineering, Logistics Engineering, Mechatronics or a related discipline
- 5+ years of experience in solution design, systems engineering, consulting or pre-sales within the intralogistics / warehouse automation industry
- Demonstrated experience designing automated warehouse or material-handling solutions
- Strong understanding of material flow, logistics, warehouse processes, throughput and capacity calculations
- Entrepreneurial thinking and acting
- Self-driven, result oriented with positive outlook to success
- Proven portfolio of completed projects
- Advanced trouble-shooting skills
- Excellent communication and interpersonal skills
- Clear focus on high quality and ensuring all the customers' needs are met
- Ability to work independently and coordinate multiple stakeholders across different disciplines and locations
- Willingness to intercontinental travel
This role is only open to Australian residents or those holding a relevant Visa giving right to live and work in Australia.
Your profile
Skills Required
- Bachelor's degree in mechanical engineering, industrial engineering, logistics engineering, mechatronics, or a related discipline
- 5+ years of experience in solution design, systems engineering, consulting, or pre-sales within the intralogistics or warehouse automation industry
- Demonstrated experience designing automated warehouse or material-handling solutions
- Strong understanding of material flow, logistics, warehouse processes, throughput, and capacity calculations
- Proven portfolio of completed projects
- Advanced troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to work independently and coordinate multiple stakeholders across disciplines and locations
- Willingness to travel intercontinentally
- Entrepreneurial, self-driven, results-oriented approach
- Focus on high-quality solutions and meeting customer needs
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems. Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses. Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management. The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
