Solution Consultant

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

We’re looking for a Solution Consultant based in Sydney to help grow Nexthink’s presence across Australia and the wider region.

In this role, you’ll combine technical expertise with business acumen to demonstrate how Nexthink helps organizations transform Digital Employee Experience insights into measurable business value. You’ll work closely with customers and partners throughout the sales journey, from initial discovery and product demonstrations to Proof of Value and closing deals.

As we expand into a largely untapped market, you’ll have a unique opportunity to make your mark and shape our success in the region. You’ll help establish strategic customer relationships, develop our partner ecosystem, and influence how we position and deliver Nexthink locally.

This is a highly visible, field-based role where you’ll engage with senior decision-makers, represent Nexthink at industry events, and become a trusted voice in the Digital Employee Experience space.

What you'll do

• Help the sales team qualify leads, using your deep understanding of the product to address business issues and show business value.
• Demonstrate how Nexthink supports a customer's wider initiatives and how that translates into business outcomes.
• Plan, run and manage Proofs of Value from scoping through to a clear success readout.
• Work with stakeholders across End User Computing, Workplace Management, IT Operations and IT Leadership to identify use cases where Nexthink adds value. This takes strong account management and real enthusiasm for introducing disruptive technology.
• Support and lead large-scale enterprise transactions, drawing on your industry knowledge and client management skills.
• Run and facilitate value-based workshops so prospects can discover how Nexthink addresses their strategic projects and biggest issues.
• Speak at key company events and take part in marketing activities in the region.
• Become a thought leader, inside Nexthink and externally, on driving business value with Nexthink.
• Run Partner training workshops so our Partners' technical teams know the solution well enough to sell, deploy and support it.
• Travel as needed: this is a field-based role with up to 50% travel, mostly within the region.

• Proven experience working with a sales organisation, with a track record of meeting or exceeding assigned revenue goals.
• Proven experience as the key technical resource leading the introduction of new technology into a new market.
• Experience in one or more of these areas:
  1. Digital Experience Management, or similar end-user-experience-driven functions.
  2. Workplace, End User or Desktop Services, and managing them.
  3. Virtualisation, Cloud, Windows 11, Microsoft 365 and other migration, release or change projects.
  4. The ITIL framework, service lifecycle and other quality-of-service disciplines.
• Superior business acumen, with the ability to use business context to build creative, pragmatic solutions to business objectives.
• An entrepreneurial mindset that lets you work independently with little guidance.
• Technical curiosity: you pick up Nexthink's products, services, technologies and business quickly.
• Exceptional written, spoken and interpersonal communication, and the ability to earn the respect of senior leaders and executives and work comfortably with them.
• A team-player attitude and a talent for finding solutions in a dynamic environment.
• Technical knowledge of the Nexthink platform is a plus.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.