About this opportunity:
Ericsson is seeking a Solution Architect for a Level 2 operations support role focused on sustaining and improving Oracle Fusion ERP operations for enterprise customers. This senior, hands-on role combines deep Oracle Fusion expertise with L2 operational responsibilities: incident and problem resolution, system health monitoring, change validation, integration support, automation and continuous improvement. The role is the primary technical escalation for L1 teams, coordinates with product and vendor (Oracle) support, and develops reliable runbooks and operational improvements. Rotational shift coverage (including odd hours and weekends) and mandatory on-call duty are required.
What you will do:- Act as L2 technical lead for Oracle Fusion ERP operations across relevant modules (Financials, SCM, HCM).- Triage, diagnose, and resolve escalated incidents (ServiceNow/Jira) to meet SLA targets; perform root cause analysis and drive permanent remediation.- Troubleshoot application, integration and data issues including middleware, REST/SOAP services, file transfers and batch jobs.- Lead and validate patching, periodic updates and upgrades; coordinate cross-functional validation in non-prod and production and produce rollback plans.- Design, maintain and continuously improve operational runbooks, SOPs, deployment checklists and run schedules.- Execute and validate complex data loads, data fixes and reconciliations using FBDI, ADFdi, WebADI, Fusion Integrator/ICS/ODI and custom ETL.- Implement and maintain monitoring, alerting and health checks for critical business processes and integrations.- Drive automation (scripting, scheduled jobs, CI/CD where applicable) to reduce manual effort and operational risk.- Manage Fusion security and compliance activities: user provisioning, roles/entitlements, segregation of duties, audit logs and support audits.- Produce and present operational metrics and reports (OTBI, BI Publisher) to stakeholders; proactively identify trends and capacity risks.- Mentor and guide L1 engineers, lead knowledge transfers, and contribute to capacity and on-call planning.- Liaise with customers, internal product owners and Oracle support for escalations and solution design changes.- Participate in rotational shifts and mandatory on-call duties, including odd hours and weekend support.
The skills you bring:- 8-10 years of IT experience with minimum 5+ years of hands-on Oracle Fusion ERP operational/support experience.- Deep practical knowledge of Oracle Fusion modules administration (Financials Cloud strongly preferred; exposure to SCM/HCM is a plus).- Proven experience troubleshooting integrations and interfaces: Oracle Integration Cloud (OIC), ICS, SOA, middleware, REST/SOAP APIs, FTP/SFTP and file-based interfaces.- Strong expertise with Fusion tooling: OTBI, BI Publisher, FBDI, ADFdi, Functional Setup Manager, Security Console and Web Services.- Advanced diagnostics skills across application, integration and data layers; comfortable writing and using SQL/PLSQL for forensic data fixes and reporting.- Experience with ITSM tools and ITIL-aligned processes for incident, problem, change and release management.- Solid understanding of cloud operating models (OCI preferred; AWS/Azure exposure acceptable) and environment promotion/CI-CD practices for SaaS and PaaS integrations.- Scripting and automation skills (Python, Shell, PowerShell, SQL scripts) to build/run operational automations and monitoring.- Experience with application performance monitoring, logging and alerting solutions and the ability to interpret metrics to tune processes.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 780163
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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