The Role
Design and implement enterprise solutions, manage integrations, and provide technical leadership to ensure customer success with Netomi's platform.
Summary Generated by Built In
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role:
The Solution Architect plays a critical role in guiding customers through their AI adoption journey — from discovery and architecture design to implementation and go-live. You will serve as the technical leader and trusted advisor in customer engagements, owning the solution blueprint and ensuring seamless delivery. This is a customer-facing, hands-on architecture role requiring deep technical expertise in enterprise SaaS platforms, cloud-native solutions, and multi-tenant architectures, as well as strong communication skills to present solutions to senior stakeholders (CIOs, CTOs, VPs, and Directors).
Responsibilities
- Customer Engagement & Advisory: Lead discovery sessions, workshops, and architecture reviews with enterprise customers.
- Translate business challenges into scalable, secure, and cost-effective solution designs.
- Present high-level architecture and roadmaps to executive stakeholders in a clear, concise, and consultative manner.
- Build strong relationships as a trusted technical advisor to customer leadership teams.
- Solution Architecture & Design: Define and document solution architectures leveraging tech stacks (Java, Python, Kafka, Spring Boot, MySQL, Redis, Docker, and AWS (ECS, RDS, S3, IAM, Lambda, etc.).
- Design and validate multi-tenant SaaS architectures addressing scalability, reliability, security, and compliance.
- Recommend integration patterns (APIs, microservices, event-driven) for seamless enterprise adoption.
- Ensure solution designs align with Netomi’s product roadmap and best practices.
- Implementation Leadership: Own the technical delivery of customer solutions, from PoC through production rollout.
- Collaborate with engineering, product, and DevOps teams to implement and optimize solutions.
- Provide guidance on CI/CD pipelines, container orchestration, observability, and performance tuning.
- Lead solution validation, testing, and customer onboarding activities.
- Cross-Functional Collaboration: Support pre-sales and RFP processes by crafting technical proposals and architecture decks.
- Partner with Customer Success and Account Management to ensure long-term adoption and satisfaction.
- Mentor engineers and solution consultants on architectural best practices and customer engagement.
Requirements
- 10+ years of experience in software engineering, solution architecture, or enterprise consulting roles.
- Proven expertise with Java, Python, Spring Boot, MySQL, Redis, and microservices-based architectures.
- Strong experience in AWS infrastructure (ECS, RDS, S3, Lambda, IAM, networking, scaling strategies).
- Hands-on knowledge of Docker, containerized deployments, and CI/CD pipelines.
- Experience building or implementing multi-tenant SaaS solutions in B2B environments.
- Excellent stakeholder management and presentation skills, with experience engaging CXOs and senior leadership.
- Ability to lead technical discussions, influence decisions, and drive alignment across business and engineering teams.
Preferred Skills
- Experience with Generative AI, LLMs, NLP, or conversational AI platforms.
- Knowledge of Kafka, Elasticsearch, or OpenSearch for distributed data processing and search.
- Familiarity with enterprise security, compliance frameworks (SOC2, GDPR, HIPAA, etc.), and identity management (OAuth, SSO).
- Exposure to large-scale B2B SaaS solution design in customer support, contact center, or AI-driven automation domains.
What We Offer
- Opportunity to shape next-generation AI solutions for global enterprises.
- A customer-facing leadership role with direct impact on adoption and customer success.
- Collaborative startup culture with the scale and reach of enterprise SaaS.
- Competitive compensation, equity options, and benefits.
- Continuous learning and growth opportunities in Generative AI and SaaS solution architecture.
Why Join Netomi
- Impact at Scale: Your solutions will power AI-driven customer experiences for some of the biggest brands in the world.
- Cutting-Edge Technology: Work with advanced LLMs, agent orchestration, and multi-channel automation.
- Career Growth: Opportunities to expand into leadership, specialization (AI, integrations), or product strategy roles.
- Collaborative Culture: Work closely with engineering, product, and customer success in an environment that values innovation and execution.
- Global Reach: Shape solutions that operate across continents, languages, and industries.
- If you’re excited by architecting enterprise AI solutions, thrive in customer-facing technical roles, and want to shape the future of intelligent customer service, we’d love to hear from you.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Top Skills
AWS
Azure
GCP
GraphQL
Java
JavaScript
Python
Rest
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The Company
What We Do
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.
