The role
The Solution Architect is a client-facing consultant in Technical Services who turns complex client goals into secure, scalable solutions on Zeta's platforms. You lead discovery, design, estimation, build, and optimisation, balancing business outcomes, delivery effort, technical risk, and long-term maintainability.
You work across marketing automation, loyalty, data, and integrations, supporting work that ranges from targeted enhancements to complex enterprise programmes. You remain hands-on throughout the delivery lifecycle, leveraging AI and automation where appropriate to improve efficiency, quality, and time to value. You contribute to pre-sales scoping and collaborate closely with delivery, product, and technical colleagues.
What you'll do
Lead client scoping sessions and workshops on their business and technical challenges, uncover the use cases that drive the design, and take it through to requirements and sign-off.
Scope and estimate the work, design the most efficient solution to meet the client's goals on our platform, and advise on the fastest path to value.
Own the end-to-end solution design for assigned clients across marketing automation, people-based and email marketing, loyalty, and marketing cloud/CDP, covering identity, data, APIs, orchestration, and measurement. Be their main technical contact and keep delivery on track against what was agreed.
Consult on web and digital experiences, and design, deploy, and troubleshoot site tagging (i.e. GTM, Tealium, Adobe Launch, data layer, event/conversion tracking, identity sync, consent).
Produce and maintain clear technical artefacts: solution designs, data mappings, integration specs, test plans, handover docs, and reusable assets, and guide testing through to issue resolution.
Weigh trade-offs across performance, reliability, security, and time to value, and spot risks early with practical alternatives to resolve them.
Support project managers on timelines by giving input on each part of the solution and where the effort sits.
Get hands-on to build and test solutions, support the delivery team, and work with technical and data specialists where the design needs deeper input.
Feed client needs that go beyond current product capability back to the Product team, and support pre-sales scoping and effort estimates with sales and technical colleagues.
What you'll bring
We care most about solutioning and client-facing strength: running a workshop, working out what a client really needs, and turning it into a clear, efficient solution. Strong problem-solving, an eye for detail, and broad MarTech awareness matter more than knowing every tool on day one. Excited about the role but don't tick every box below? Apply anyway.
Solutioning & client-facing: you can run a workshop, draw out what a client really needs, shape it into a clear design, and hold your own in front of mid-market and enterprise clients.
Consulting or delivery experience: 4+ years turning business needs into working technical solutions, in solution architecture, consulting, integration, or SaaS delivery.
Requirements & documentation: comfortable capturing requirements and designs through BRDs, SSDs, FSDs, wireframes, workflows, diagrams, and mock-ups.
A technical foundation: comfortable across data, APIs, and web, and able to reason through integrations and trade-offs, even where a platform is new to you.
Communication & influence: you explain things clearly to both technical and executive audiences and guide clients to good decisions without needing polished decks.
Hands-on and curious: happy to get into the build, automate the repetitive, and learn new platforms quickly.
Marketing technology: marketing cloud or CDP, marketing automation, loyalty, or CRM platforms.
Web & tagging: JavaScript or TypeScript, HTML, CSS, XML/XSL, REST and SOAP APIs, and site tagging with tools like Google Tag Manager, Tealium, or Adobe Launch.
Data: SQL and relational databases such as MySQL, Oracle, or SQL Server, plus data modelling, ETL/ELT, JSON, and webhooks.
Delivery method: familiarity with the software delivery lifecycle and how requirements, design, build, testing, and maintenance fit together.
Identity & media: email identity, addressability, people-based marketing, or programmatic/DSP.
Automation & AI: scripting in Python and using AI or LLM tools to speed up delivery and QA.
Commercial awareness: a working understanding of the sales process and how solutioning supports it.
Ways of working: comfortable working with local and remote teams across time zones; a second language is a plus.
Education & certifications: a relevant technical or business qualification, or certifications in cloud, data, or delivery.
Skills Required
- 4+ years consulting or delivery experience turning business needs into technical solutions
- Ability to run client workshops, uncover requirements, and lead client-facing solutioning
- Capture requirements and produce BRDs, SSDs, FSDs, wireframes, workflows, diagrams and mock-ups
- Technical foundation across data, APIs, and web; design and reason about integrations and trade-offs
- Hands-on delivery: build, test, automate repetitive tasks, and support delivery teams
- Web and tagging experience: JavaScript or TypeScript, HTML, CSS, XML/XSL, site tagging with GTM, Tealium, or Adobe Launch
- API experience: REST and SOAP APIs and integration specifications
- Data skills: SQL, relational databases (MySQL, Oracle, SQL Server), data modelling, ETL/ELT, JSON, webhooks
- Scripting and automation: Python and familiarity using AI/LLM tools to speed delivery and QA
- Familiarity with marketing technology: marketing cloud or CDP, marketing automation, loyalty, or CRM platforms
- Understanding of identity, email identity, people-based marketing, addressability or programmatic/DSP
- Familiarity with software delivery lifecycle: requirements, design, build, testing, maintenance
- Strong communication and influence; explain to technical and executive audiences
- Relevant technical or business qualification or certifications in cloud, data, or delivery
- Ability to work with local and remote teams across time zones; a second language is a plus
What the Team is Saying
Zeta Global Compensation & Benefits Highlights
How does Zeta Global ensure its pay and bonus plans are competitive?
Zeta Global supports competitive compensation through a mix of base pay, equity, performance incentives, financial benefits and employee feedback-informed rewards. The company’s total rewards approach connects compensation with ownership, financial planning and benefits that support employees’ broader well-being.
- Competitive pay and incentives: Zeta lists competitive pay, equity, performance bonuses and an employee stock purchase plan as part of its compensation and total rewards offerings. Employees also describe compensation as a strength. A software engineer said Zeta offers “good compensation,” “best appraisals and pay raise” and a “supportive work environment,” while a director cited “compensation” as one of the strengths of the company.
- Equity and ownership: Zeta offers company equity and an employee stock purchase plan, giving employees ways to participate in the company’s growth. Its broader financial benefits also include a 401(k) with company match, monthly financial workshops, commuter benefits and insurance coverage, reinforcing compensation as part of a larger financial wellness package.
- Performance-oriented rewards: Employee reviews describe Zeta’s compensation as tied to performance and growth. One employee said, “Zeta pays well,” while another said compensation is “within industry range and revised every year.” A finance analyst cited “great incentives,” and a director described Zeta as a place to “shape your career” with room to move up. (Comparably; Glassdoor reviews; Indeed reviews)
- Benefits that strengthen total rewards: Zeta’s rewards package extends beyond pay through health, dental and vision insurance, mental health benefits, pet insurance, flexible time off, parental leave, adoption assistance, fertility and family-building support, travel assistance for reproductive health procedures, volunteer days and wellness resources. The company also says it uses wellness surveys and employee feedback to shape benefits updates, including expanded parental leave and adoption assistance.
- External signals:
- Compensation sentiment: Employees on external review sites describe Zeta’s compensation as “good,” “great” and competitive, with reviews citing pay raises, incentives, benefits and performance-based earning potential. (Glassdoor reviews; Indeed reviews; Comparably)
- Benefits signals: External profile data lists company equity, performance bonuses, an employee stock purchase plan and a home-office stipend for remote employees.
- Financial wellness: Zeta’s benefits include 401(k) matching, financial workshops, insurance coverage and employee stock purchase participation.
Bottom line: Zeta Global’s compensation approach combines competitive pay, performance incentives, equity, stock purchase access and broad benefits, giving employees both near-term rewards and longer-term financial participation in the company’s growth.
Zeta Global Insights
What We Do
Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
At Zeta, people have the freedom to think creatively, take initiative, and grow. We value curiosity, innovation, and teamwork, empowering everyone to use AI and technology in smarter ways to drive impact for clients, consumers, and each other while shaping the future together.
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Zeta Global Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
