The Role
Own enterprise Fynd TMS customers from presales discovery and tailored solutioning through implementation, integrations, go-live, adoption, account health, renewals, and expansion. Translate logistics requirements into engineering specifications, manage implementation governance, configure transportation workflows, coordinate data migration and UAT, troubleshoot APIs, train operational users, and drive post-launch success across retail, distribution, and 3PL environments.
Summary Generated by Built In
Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.
Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.
The role in one line
You own a Fynd TMS customer end to end - from the first solution discussion in the sales cycle, through design and go-live, and then as the person accountable for that account running well and growing.
Why this role exists
Fynd TMS sells into enterprise retail, distribution and 3PL operations where no two logistics networks look alike. Deals are won on whether we can credibly map a customer's dispatch reality - hubs, zones, rate cards, fleet mix, SLAs, COD, returns - onto the product, and then actually deliver it.
What you'll own
1. Presales and solutioning
- Join sales conversations as the product and logistics authority: run discovery on the customer's current dispatch flow, systems landscape and pain points.
- Build and deliver tailored demos and pilots - not the generic deck, but the customer's own network configured in the product.
- Own the solution narrative in RFPs, RFIs and proposals; write the solution and scope sections of the SOW.
- Do gap analysis between customer requirements and current product capability. Decide what is configuration, what is customization, and what is a genuine "no" - and say so early.
- Size effort and feasibility with engineering before commitments are made, so we don't sell what we can't ship.
2. Requirements to engineering
- Convert custom client requirements into clear, unambiguous requirement documents (functional flows, acceptance criteria, edge cases, data contracts).
- Drive those requirements with engineering and product through prioritization, build and deployment - chasing status, unblocking decisions, and keeping the customer's commercial timeline visible internally.
- Act as the translation layer in both directions: business intent into engineering specs, and technical constraints into language the client's ops head accepts.
3. Onboarding and go-live
- Run implementation as a project: plan, milestones, RACI, weekly governance with the client.
- Configure and validate masters - hubs, zones, service areas, rate cards, SLA/TAT rules, vehicle and rider profiles, route optimization parameters.
- Coordinate integrations with the client's OMS/ERP/WMS and any carrier or 3PL partners; test APIs and webhooks yourself before handing them to the client.
- Drive data migration, UAT, pilot rollout at a single hub or store cluster, and on-ground training for supervisors, dispatchers and riders.
- Run hypercare through go-live and stabilization; sit in the control room on day one if that's what it takes.
4. Post-live account ownership
- Own adoption and health: are trips actually being planned in the system, is the rider app being used, is EPOD capture clean, are dashboards being looked at.
- Run monthly and quarterly reviews with the client, tied to their metrics - cost per delivery, vehicle utilization, on-time performance, planning time saved.
- Be the escalation path for issues; coordinate resolution with support and engineering and close the loop with the client.
- Spot and drive expansion: new hubs, new geographies, additional modules, additional business units. Own renewal readiness.
- Feed structured, prioritized product feedback back into the roadmap.
What we're looking for
Must have
- 4–8 years in presales, solution consulting, implementation, or customer success - in logistics technology, supply chain SaaS, or enterprise B2B SaaS sold to operations teams.
- Working knowledge of at least one of: transportation management, last-mile/mid-mile delivery, dispatch planning, route optimization, fleet operations, or 3PL/carrier operations.
- Demonstrated ownership of an enterprise implementation from kickoff to go-live - you can walk us through one in detail, including what went wrong.
- Technical fluency without being an engineer: comfortable with APIs and Postman, reading JSON, basic SQL, Excel modelling. You can debug a bad integration payload well enough to know whose problem it is.
- Strong verbal and written communication. Requirement docs, review decks and client emails are a large part of this job.
- Willing to be on the ground - warehouses, hubs, and client offices, not only on calls.
Good to have
- Experience with TMS, WMS, OMS or route-optimization products (Shipsy, LogiNext, FarEye, Locus, Bringg, Blue Yonder, Oracle OTM, or in-house platforms at Delhivery, Ecom Express, Shadowfax, Porter, Zypp and similar).
- Exposure to retail, quick commerce, FMCG distribution, or enterprise logistics buyers.
- Comfort with route-optimization concepts - constraints, capacity, time windows, solver behaviour.
Who this is NOT for
- Someone who wants a pure sales quota role with no delivery accountability.
- Someone who wants a pure project management role with no client-facing commercial exposure.
- Someone who needs a fully documented product and a settled process to work inside.
What do we offer?
Growth
At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we're seeking talented individuals eager to grow with us. We believe in empowering our people to take ownership, lead with confidence, and shape their careers. Learning Wallet: Enrol in external courses or certifications to upskill—we'll reimburse the costs to support your development.
Culture
We believe in building strong teams and lasting connections. - Regular community engagement and team-building activities - Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
Wellness
Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents.
Work Environment
We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.
Join us to be part of a dynamic environment where your ideas make an impact!
Skills Required
- 4-8 years of experience in presales, solution consulting, implementation, or customer success within logistics technology, supply chain SaaS, or enterprise B2B SaaS
- Working knowledge of transportation management, last-mile or mid-mile delivery, dispatch planning, route optimization, fleet operations, or 3PL/carrier operations
- Demonstrated ownership of an enterprise implementation from kickoff through go-live
- Technical fluency with APIs, Postman, JSON, basic SQL, and Excel modeling
- Strong verbal and written communication skills
- Willingness to work on the ground at warehouses, hubs, and client offices
- Experience with TMS, WMS, OMS, or route-optimization products
- Exposure to retail, quick commerce, FMCG distribution, or enterprise logistics buyers
- Comfort with route-optimization concepts including constraints, capacity, time windows, and solver behavior
Am I A Good Fit?
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The Company
What We Do
Fynd is India's largest omnichannel ecosystem and multi-platform tech company. Headquartered in Mumbai and founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012. We have modernized retail strategies for more than 1000 brands & created a rich suite of tech products. Rooted in technology & innovation, we have products in applied machine learning, big data, gaming+crypto, image editing, and learning space. Our constant innovation and expertise in technology has been noticed worldwide. Fynd made it to Fast Company's list of Top 10 most innovative Asia-Pacific companies of 2022. We are a fast growing team of 1000+ fun, skilled and ambitious people. We explore the unexplored, innovate unafraid, and have the time of our life while we do. Be a part of the new. Join us. For more information about our products, visit us at www.omnifynd.com
