The Role
Designs and proposes multi-site network rollouts, managed services, infrastructure refreshes, structured cabling, Wi-Fi surveys, and wireless access point deployments. Partners with sales, delivery teams, clients, and technical SMEs to develop bids, pricing, execution strategies, support models, and technical presentations. The role modernizes legacy infrastructure, plans scalable support frameworks, ensures standardized deployments, and delivers solutions across network, server, storage, cloud, virtualization, unified communications, and mobility environments.
Summary Generated by Built In
RESPONSIBILITIES
- Manage opportunities and assist sales teams in the preparation, delivery, presentation and negotiation of multi-site rollout and managed services proposals, contracts and pricing.
- Respond to RFPs, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.
- Develop a deep understanding of Blackbox services capabilities.
- Lead the design and partner with delivery to develop execution strategy for multi-site rollout services and managed services, ensuring seamless deployment and standardized configurations across diverse geographic locations.
- Lead collaboration with SMEs from other pre-sales engineering groups to provide technical input where needed.
- Engineer deployment solutions for network refresh projects, working closely with clients to modernize legacy infrastructure, while minimizing downtime and business disruption.
- Drive infrastructure refresh initiatives, including server, storage, and network hardware upgrades, aligned with evolving business and technology requirements.
- Define support models and resource planning for Smart Hands services, enabling on-site technical assistance across various customer environments.
- Design scalable and flexible frameworks for on-demand support, including SLA-based engagements to handle ad-hoc technical requirements across IT infrastructure domains.
- Collaborate with Structured Cabling SMEs to engineer solutions that are compliant with standards and optimal network performance.
- Coordinate and deliver detailed Wi-Fi site surveys, including predictive and physical surveys, to ensure optimal coverage, capacity, and performance for enterprise wireless networks.
- Plan and manage deployment solutions for Wireless Access Point replacement and refresh projects, ensuring minimal user impact and improved wireless experience across all business-critical areas.
KNOWLEDGE, SKILLS & ABILITIES
- Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into solutions.
- Experience of solutioning on deals involving multi-site rollouts, managed services, network refresh projects, Smart Hands services, on-demand support, structured cabling projects (both copper and fiber), Wi-Fi site surveys and Access Point (AP) replacement and refresh projects, etc.
- Understanding various managed services pricing models such as per port, resource based, ticket based, onsite, remote or Hybrid.
- Strong understanding of Pre-sales/Solutions process and activities with hands-on experience good bid/project management skills ability to manage multiple bids simultaneously.
- Ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate.
- Display sustained energy and determination to meet challenging deliverables within stringent timelines.
- Ability to work independently with diverse & global teams and interact confidently with customers and internal stakeholders at all levels.
- Fluent English written and verbal communication skills.
- Strong Microsoft office skillset with specific emphasis on Word, Excel and Power Point.
EDUCATION AND EXPERIENCE
- Degree in a computer Science and Engineering or equivalent role relevant experience.
- 4+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions.
- 4+ years of pre-sale experience developing multi-site rollout solutions and/or managed services solutions.
- ITSM training and certifications (ITIL,COBIT, etc.) is a plus.
- Extensive consulting experience, providing large, global customers with strategic and tactical planning for technology solutions.
- Demonstrated and verifiable track record of prior successful customer engagements (Examples of solution designs, statements of work and/or technical project plans are required).
- Experience with enterprise OEMs with a specific emphasis on Cisco.
CERTIFICATIONS
Industry certifications on technology partners, processes in one or more of the following preferred:
- ITIL
KEY TECHNOLOGIES
- Structured Cabling
- Wireless Networking
- Enterprise Networking
- Unified Communications
#LI-VB1
Skills Required
- Degree in Computer Science, Engineering, or equivalent relevant experience
- 4+ years in a customer-facing technical role such as pre-sales, sales engineering, consulting, solutions architecture, or service delivery
- 4+ years of pre-sales experience developing multi-site rollout or managed services solutions
- Strong knowledge of network architectures, virtualization, cloud, unified communications, and mobility solutions
- Experience solutioning multi-site rollouts, managed services, network refreshes, Smart Hands services, on-demand support, structured cabling, Wi-Fi surveys, and access point refreshes
- Experience with managed services pricing models
- Strong understanding of pre-sales and solutions processes
- Bid or project management experience with the ability to manage multiple bids simultaneously
- Ability to develop and deliver tailored technical presentations
- Fluent written and verbal English communication skills
- Strong Microsoft Office skills, especially Word, Excel, and PowerPoint
- Extensive consulting experience with large global customers
- Verifiable record of successful customer engagements, including solution designs, statements of work, or technical project plans
- Experience with enterprise OEMs, particularly Cisco
- ITIL or COBIT training and certifications
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
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The Company
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
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