The Role
Design and lead multi-site technology rollout solutions, including network refreshes, infrastructure upgrades, structured cabling, Smart Hands support, Wi-Fi surveys, and wireless access point replacements. Support sales through RFP responses, proposals, pricing, presentations, negotiations, and value propositions. Collaborate with clients, sales teams, technical SMEs, partners, and global stakeholders to develop scalable deployment strategies, support models, resource plans, and implementation approaches for enterprise networking and managed services.
Summary Generated by Built In
RESPONSIBILITIES
- Manage opportunities and assist sales teams in the preparation, delivery, presentation and negotiation of multi-site rollout proposals, contracts and pricing.
- Respond to RFPs, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.
- Develop a deep understanding of Blackbox services capabilities.
- Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.
- Lead the design and execution strategy for multi-site rollout services, ensuring seamless deployment and standardized configurations across diverse geographic locations.
- Lead collaboration with SMEs from other pre-sales engineering groups to provide technical input where needed.
- Engineer deployment solutions for network refresh projects, working closely with clients to modernize legacy infrastructure, while minimizing downtime and business disruption.
- Drive infrastructure refresh initiatives, including server, storage, and network hardware upgrades, aligned with evolving business and technology requirements.
- Define support models and resource planning for Smart Hands services, enabling on-site technical assistance across various customer environments.
- Design scalable and flexible frameworks for on-demand support, including SLA-based engagements to handle ad-hoc technical requirements across IT infrastructure domains.
- Collaborate with Structured Cabling SMEs to engineer solutions that are compliant with standards and optimal network performance.
- Coordinate and deliver detailed Wi-Fi site surveys, including predictive and physical surveys, to ensure optimal coverage, capacity, and performance for enterprise wireless networks.
- Plan and manage deployment solutions for Wireless Access Point replacement and refresh projects, ensuring minimal user impact and improved wireless experience across all business-critical areas.
KNOWLEDGE, SKILLS & ABILITIES
- Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client’s needs into solutions.
- Understanding various pricing models such as per port, resource based, ticket based, onsite, remote or Hybrid.
- Experience of solutioning on deals involving multi-site rollouts, network refresh projects, Smart Hands services, on-demand support, structured cabling projects (both copper and fiber), Wi-Fi site surveys and Access Point (AP) replacement and refresh projects, etc.
- Strong understanding of Pre-sales/Solutions process and activities with hands-on experience good bid/project management skills ability to manage multiple bids simultaneously.
- Ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate.
- Display sustained energy and determination to meet challenging deliverables within stringent timelines.
- Ability to work independently with diverse & global teams and interact confidently with customers and internal stakeholders at all levels.
- Fluent English written and verbal communication skills.
- Experience running support teams and/or operations a plus.
- Experience with Enterprise Networking and Unified Communications technologies.
- Strong Microsoft office skillset with specific emphasis on Word, Excel and Power Point.
EDUCATION AND EXPERIENCE
- Degree in a computer Science and Engineering or equivalent role relevant experience.
- 6+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions.
- 4+ years of pre-sale experience developing multi-site rollout solutions or managed services solutions.
- ITSM training and certifications (ITIL,COBIT, etc.) a plus
- Extensive consulting experience, providing large, global customers with strategic and tactical planning for technology solutions.
- Demonstrated and verifiable track record of prior successful customer engagements (Examples of solution designs, statements of work and/or technical project plans are required).
- Experience with enterprise OEMs with a specific emphasis on Cisco.
CERTIFICATIONS
Industry certifications on technology partners, processes in one or more of the following preferred:
- ITIL
- BICSI
- Cisco Networking (e.g. CCNA)
KEY TECHNOLOGIES
- Enterprise Networking
- Structured Cabling
- Unified Communications
- Network Architecture
- Wireless Networking
Skills Required
- Degree in Computer Science, Engineering, or equivalent relevant experience
- 6+ years in a customer-facing technical role such as pre-sales, sales engineering, consulting, solution architecture, or service delivery
- 4+ years of pre-sales experience developing multi-site rollout or managed services solutions
- Strong knowledge of network architectures, virtualization, cloud, unified communications, and mobility solutions
- Experience solutioning multi-site rollouts, network refreshes, Smart Hands services, on-demand support, structured cabling, Wi-Fi site surveys, and access point refreshes
- Extensive consulting experience supporting large global customers with strategic and tactical technology planning
- Demonstrated and verifiable record of successful customer engagements, including solution designs, statements of work, or technical project plans
- Experience with enterprise OEMs, especially Cisco
- Strong understanding of pre-sales and solutions processes and the ability to manage multiple bids simultaneously
- Ability to develop and deliver technical customer presentations tailored to the audience
- Fluent written and verbal English communication skills
- Strong Microsoft Office skills, particularly Word, Excel, and PowerPoint
- ITSM training or certifications such as ITIL or COBIT
- Industry certifications such as ITIL, BICSI, or Cisco Networking certifications including CCNA
- Experience running support teams or operations
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
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The Company
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
