At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Solution Architect Leader to join our AWS Partner Practice!
The Solution Architect Leader (AWS), working remotely in the US, will lead a team of skilled solution architects, drive technical strategy, and collaborate with clients, partners, and internal teams to design cutting-edge solutions in the cloud contact center and CX innovation space. Your expertise in cloud technologies, ability to lead and inspire a high-performing team, and commitment to thought leadership will be instrumental in achieving success. This is a VP-level role reporting to the AWS practice leader.
What You’ll Be Doing:
- Build, mentor, and manage a team of solution architects, fostering a culture of innovation, collaboration, and technical excellence.
- Provide strategic direction and technical oversight for client engagements, ensuring alignment with business goals and industry best practices.
- Drive talent development initiatives to enhance team capabilities and maintain technical expertise across key technologies.
- Build, mentor, and manage a team of solution architects, fostering a culture of innovation, collaboration, and technical excellence.
- Provide strategic direction and technical oversight for client engagements, ensuring alignment with business goals and industry best practices.
- Drive talent development initiatives to enhance team capabilities and maintain technical expertise across key technologies.
- Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions.
- Lead workshops, discovery sessions, and solution design meetings to define critical requirements and compelling use cases.
- Oversee the development of comprehensive solution designs, including architecture diagrams, call flows, and technology roadmaps.
- Identify market opportunities to develop innovative solutions that address emerging CX challenges and leverage the latest cloud and AI technologies.
- Collaborate with cross-functional teams to create proof-of-concept initiatives, pilot programs, and scalable frameworks for new services.
- Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital’s solution portfolio.
- Participate in webinars, blogs, and internal events to share expertise and insights on future trends in customer experience transformation.
- Develop and champion best practices in solution design, architecture frameworks, and cloud-based CX strategies.
- Stay abreast of emerging technologies and industry trends to identify new opportunities for TTEC Digital’s solutions portfolio.
- Act as the primary advocate for the solution architecture team within TTEC Digital, ensuring alignment with organizational goals and business priorities.
- Collaborate closely with sales, delivery, and marketing teams to drive synergy and support internal initiatives.
- Advocate for innovation, ensuring TTEC Digital remains a leader in CX transformation.
Leadership and Team Management:
Strategic Partner Engagement:
Client-Centric Solution Design:
New Solution Development:
Thought Leadership:
Internal Advocacy and Collaboration:
What Skills You’ll Bring:
- 10+ years of experience in solution architecture, with a focus on cloud contact centers, conversational AI, intelligent automation, and digital customer engagement.
- Proven leadership experience in managing and mentoring technical teams.
- Deep expertise in the AWS ecosystem, particularly Amazon Connect, and familiarity with other cloud platforms.
- Exceptional communication and presentation skills, with the ability to articulate technical concepts to business leaders.
- Experience developing partnerships and aligning technical solutions with strategic objectives.
- Willingness to travel; otherwise, remote from your home office.
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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Top Skills
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
