The Role
Design and deliver end-to-end solutions using Dynamics 365 CE, Power Platform, and Microsoft Fabric. Lead client workshops, produce solution/technical documentation, oversee implementation and governance, mentor junior staff, and provide data and analytics expertise to drive CX improvements.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Microsoft Partner Practice, consisting of over 100 experts globally and growing, have the most recent certifications and experience with Azure AI, Power Platform and Microsoft Business Applications, earning them AI Inner Circle Awards, Eagle Awards, Partner of the Year, and nine Business Apps Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX).
We are seeking a highly skilled Solution Architect to join our expanding team in the EMEA region. This role blends expertise in Microsoft Power Platform and Dynamics 365 CE with the advanced data and analytics capabilities of Microsoft Fabric. You will play a pivotal role in designing and delivering innovative, cloud-based solutions that empower our clients to achieve exceptional customer experiences. Working closely with cross-functional teams and clients, you will architect end-to-end solutions that integrate low-code development, business process automation, and data-driven insights to solve complex business challenges. This is a client-facing role with technical proficiency, strategic vision, and strong communication skills to ensure successful project delivery and client satisfaction.
What You'll Be Doing
- Solution Design & Innovation: Leverage design thinking to help clients define project goals, encouraging them to think beyond efficiency and toward transformative outcomes, while architecting scalable solutions using Power Platform, Dynamics 365 CE, and Microsoft Fabric.
- Technical Expertise: Serve as the subject matter expert for Dynamics 365 CE (including the Digital Contact Centre platform) and CX solutions, delivering compelling product demonstrations and presentations to prospective clients.
- Requirements & Documentation: Lead client workshops to gather and document business requirements, creating Solution, Functional, and Technical Specifications to guide project execution.
- Data & Analytics Leadership: Utilize Microsoft Fabric to design data pipelines, analytics, and reporting solutions that enhance decision-making, integrating seamlessly with Dynamics 365 CE and Power Platform components.
- Industry Awareness: Stay current on industry trends, Power Platform advancements, Dynamics 365 CE updates, and Azure stack technologies, applying this knowledge to deliver innovative solutions.
- Client Collaboration: Engage stakeholders to understand their needs, ask probing questions to uncover root challenges, and propose tailored, value-driven solutions.
- Implementation Oversight: Guide the deployment of solutions, ensuring secure integrations, adherence to governance best practices, and successful adoption by clients.
- Mentorship: Mentor junior team members, sharing expertise to build a stronger, more effective team.
- Teamwork & Flexibility: Operate effectively within cross-functional teams in a process-oriented environment, demonstrating flexibility and a commitment to exceeding client expectations.
What You'll Bring to the Role
- Minimum of 3-5+ years as a Solution Architect or similar role, with firsthand experience in Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Dynamics 365 E, including the Digital Contact Centre platform and CX solutions.
- Proven expertise in data and analytics, ideally with Microsoft Fabric, Power BI, or comparable platforms for data integration and visualization.
- Demonstrated success in client-facing roles, delivering complex projects in consulting or similar environments.
- Deep knowledge of Microsoft Power Platform, Dynamics 365 (CRM, ERP, and Digital Contact Centre), and Microsoft Fabric (dataflows, analytics, etc.).
- Familiarity with Azure stack technologies, API integrations, and enterprise architecture principles.
- Proficiency in low-code/no-code development and its application in rapid solution delivery.
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).
- Microsoft certifications such as PL-600 (Power Platform Solution Architect Expert) or equivalent are highly desirable.
- Exceptional communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Strong problem-solving and analytical abilities, with a creative mindset to tackle complex challenges innovatively.
- Collaborative team player with a strong work ethic, capable of working independently and going above and beyond for clients.
- Previous consulting experience in the EMEA region or with global clients.
- Knowledge of additional Microsoft technologies (e.g., Azure Synapse, Dataverse) or competing platforms to inform solution design.
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Skills Required
- 3-5+ years as a Solution Architect or similar role
- Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- Experience with Dynamics 365 CE including Digital Contact Centre and CX solutions
- Proven data and analytics expertise (data integration, reporting, analytics)
- Familiarity with Microsoft Fabric (dataflows, analytics) or similar platforms
- Familiarity with Azure stack technologies and API integrations
- Proficiency with low-code/no-code development and rapid solution delivery
- Bachelor's degree in Computer Science, Engineering, IT, or equivalent experience
- Strong client-facing experience delivering complex consulting projects
- Exceptional communication and presentation skills
- Microsoft certifications such as PL-600 (Power Platform Solution Architect Expert)
- Previous consulting experience in the EMEA region or with global clients
- Knowledge of Dataverse, Azure Synapse, or other Microsoft data technologies
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
