The Solution Analyst’s role is to ensure that the latest technology is deployed and utilized by the company. This position works side by side with the business or end user throughout the implementation process. This includes gathering and analyzing data in support of systems management, maintenance, and performance. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and deploy solutions.
Responsibilities
- Implement complex new products and services for the business
- Analyze requirements and gather requirements needed for implementation. Understand current processes utilized by end users
- Design and document to be process for end user
- Assess and document requirements while adhering to established procedures
- Demonstration and training on new products and services for the business. May provide support for a period of time
- Verify solution is performing as expected after implementation
- Utilize details provided to establish specific information needed for end solution. Coordinates data for validation in testing environments
- Conducts testing to verify solution is working as expected
- Works on multiple items/projects simultaneously.
- Escalates challenges and issues in timely manner. Ensures positive outcome for business
- Work as key member of project teams
- Effectively communicate and collaborate with project team members as well as business or end users
- Create training materials for new solutions
- Troubleshoot and support implemented solutions
- Serve as product expert for different systems in portfolio.
- Collaborate with different team and department members in analyzing solutions/features
- Create needed test scripts for testing of new application/product.
- Pursue training of new technologies that will be utilized by the company
- Ability to run small initiatives with minimal assistance
Formal Education & Certification
- 4-year College or University degree required or at least 4 years’ experience in industry or similar field in lieu of degree
- Degree in the field of computer science, management information systems, supply chain, business management preferred
Knowledge & Experience (at least 2 years with each of the following)(can be concurrently)
- Experience in the operation and analysis of software systems and standards, as well as data retrieval methodologies
- Extensive experience with core software applications
- Working technical knowledge of SQL (Preferred)
- Previous training experience
- Excellent analytical, problem-solving, and mathematical skills.
- Excellent written and oral communication skills.
- Excellent listening and interpersonal skills.
- Excellent understanding of the organization’s goals and objectives
- Prior transportation experience (Preferred)
Personal Attributes
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas to technical and non-technical audiences.
- Logical and efficient.
- Highly self-motivated and directed.
- Keen attention to detail.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
Work Conditions
- Occasional evening and weekend work to meet deadlines.
- Ability to travel for projects as required (Up to 30%)
Skills Required
- Bachelor's degree or 4 years relevant industry experience
- At least 2 years experience in operation and analysis of software systems and data retrieval methodologies
- Extensive experience with core software applications
- Previous training experience (demonstration and end-user training)
- Working technical knowledge of SQL
- Excellent analytical, problem-solving, and mathematical skills
- Excellent written, oral communication, listening, and interpersonal skills
- Prior transportation experience
- Ability to travel for projects up to 30%
- Must currently reside in Northeast Ohio (NE Ohio)
What We Do
Kenan Advantage Group (KAG) is North America's largest tank truck transporter and logistics provider, serving diversified end markets in the United States and Canada. They specialize in the transportation of bulk liquids and specialty products, including fuel, chemicals, agricultural fertilizers, and food-grade ingredients, utilizing a network of over 200 strategically located terminals to deliver safe and efficient supply chain solutions.
