WhiteWater makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.
Interested in starting an exciting career with WhiteWater? Apply today!
Position SolidWorks and Systems Support Engineer, Junior (18 Month Contract)
Shift: 40 hours | Full-time
Department Information Technology
Location Richmond, BC, Canada (HQ relocating to Vancouver in 2027)
Reports to Systems and Software Engineer, Lead
The IT Engineering Systems Team’s mandate is to develop and implement structured but flexible processes and software solutions to support a wide variety of multidisciplinary engineering, design, data, and configuration management problems associated with waterpark design and manufacturing. These solutions bring a high degree of visibility, accountability, and control to corporate engineering and its integration with manufacturing and business processes.
The Junior SolidWorks and Systems Support Engineer is responsible for the continuous availability of the engineering systems and troubleshooting user issues. Learning, maintaining, and customizing the various engineering systems is a key job function.
YOUR ROLE
- Provide technical support, including troubleshooting and training assistance for users of the engineering systems.
- Become a subject-matter expert in SolidWorks and custom engineering applications to support users effectively.
- Liaise with software authors (CAD and PLM providers) to address bugs, functionality deficiencies, and enhancement requests.
- Participate in upgrades, patches, and system improvements with a focus on stability, scalability, and user impact.
- Create and maintain clear, comprehensive user-facing application and system configuration documentation.
- Contribute to software development efforts using established IT standards for coding, version control, and change management.
- Define and align goals with departmental goals then ensure performance feedback is completed through performance reviews.
- Execute responsibilities in a safe, professional manner in accordance with the law and accepted ethical standards.
- Respect for people through positive communication, consideration, and cooperation.
Qualifications & Experience:
- Must be legally allowed to work in Canada.
- Completion of an engineering degree from a recognized university.
- Eligible for registration as an EIT or P.Eng. with EGBC
- Hands on experience with SolidWorks. Similar CAD software experience would be considered an asset.
- Solid foundation in engineering principles and problem-solving methodologies.
- Software development and customization experience using Visual Basic, C#, and SQL would be considered an asset.
- Experience supporting or integrating CAD, PLM, ERP, or BIM systems.
Competencies, Skills & Abilities:
- Strong analytical and problem-solving abilities with a focus on root cause analysis.
- High attention to detail and commitment to quality.
- Ability to manage priorities, make informed decisions, and work with minimal supervision.
- Effective communicator who can collaborate across disciplines and influence stakeholders.
- Proactive, innovative, and capable of quickly assimilating new information.
WHITEWATER COMPETENCIES
Accountability – We do what we say
Collaboration – We work well together
Customer Focus – We know and respond to our customers
Communication – We listen to and understand each other
Authenticity – We are honest and trust each other
Resilience – We deal effectively with pressure, are persistent and optimistic
Flexibility & Adaptability – We are willing and able to respond to changing circumstances.
WhiteWater is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone.
We thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones. All the best in your job search.
Skills Required
- Legally authorized to work in Canada
- Engineering degree from a recognized university
- Eligible for registration as an Engineer-in-Training or Professional Engineer with EGBC
- Hands-on experience with SolidWorks
- Foundation in engineering principles and problem-solving methodologies
- Software development and customization experience using Visual Basic, C#, and SQL
- Experience supporting or integrating CAD, PLM, ERP, or BIM systems
What We Do
WhiteWater leads the attractions industry because we live by some clear principles; we hold the highest standards of safety, sustainability, and entertainment value in all we do. The result has helped us grow from operating our own water park in 1980 to supplying the world’s leading entertainment and hospitality brands with products and services they can count on, because we understand the importance of lasting quality and reliability on the bottom line. We also appreciate the value of being local—our six regional offices mean we are available in your time zone and understand your local culture, which allows us to provide the advice and quality of service that our reputation for excellence is based upon. It is these strong and trusting relationships with employees, suppliers, and customers alike that create the strength of our brand. We believe that integrity in business means creating a transparent relationship amongst all parties and delivering on our promises. We’ve learned a lot about what makes a venue successful over the last 40+ years with over 6,000 aquatic entertainment projects completed around the world. We don’t begin by designing a venue, we start by thinking about what guests come to experience. That is what delivers a solid ROI. We know that there is more to the science of entertainment just excellent engineering; we understand the value of emotion and that is where the magic lies. We innovate relentlessly to meet your guests’ ever evolving expectations because we are as invested in their safety, engagement, and overall satisfaction as you are. At WhiteWater, we don’t just sell attractions; we partner with our customers to deliver world-class experiences not found anywhere else. We’re here to create places where fun thrives.
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