About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
Get to Know our Team:
The System Intelligence team is recognized as a single point of contact for Agoda product features inquiries & system support. Apart from support duty, we are also quality advisors to IT scrum teams. Our main goal is to make development and support teams processes more efficient, be the source of knowledge for Agoda Systems, and improve product quality by pointing out problematic areas and suggesting improvements. We provide best-in-class support service to our stakeholders by having broad end-to-end product knowledge, building investigation tools, and automating processes. For quality advisory, we closely collaborate/work with scrum teams to define best practices to bring quality to the next level. We are data-driven, so by measuring our results, we continually innovate and improve our work. We are looking for others who are always looking to learn and grow.
The Opportunity:
If you’re looking for an exciting career in online travel booking platform features/system support, we want you! You will be a team player involved in improving efficiency of issue investigation process and getting hands-on experience with the development of investigation tools. You will need to closely collaborate with SI engineers on the requirements of tools needed. We look for people willing to speak up and say together, we can do things better.
This role is a 10-month contract based in Bangkok, Thailand and the succeeded candidate will be assigned to the project.
In this role, you'll get to:
- Perform exploratory testing to uncover issues and ensure product quality beyond scripted test cases.
- Involve in investigation to find potential hidden issues
- Create, review, and maintain accurate product documentations to support development, testing and support efforts.
- Build and update learning materials/media for onboarding new joiners, enabling them to quickly understand the basics of our products and processes.
- Collaborate with cross-functional teams, including developers, product managers, and designers, to identify and address potential issues.
- Contribute to a continuous improvement cycle, promoting effective testing practices across the team.
What you'll need to succeed:
- A degree in Computer Science, Software Engineering, or related fields.
- Fresh graduates are welcome to apply. Preferably less than two years of experience.
- An interest in software testing and quality assurance on various platforms.
- Strong attention to detail and problem-solving skills.
- Exceptional written and verbal communication skills for creating product documentation and knowledge-sharing materials
- Interest in working collaboratively within an Agile environment.
- Confident in communicating with people of differing levels of seniority.
It's Great if you have:
- SQL
- Coding skills
- Experience or interest in Generative AI
#Bangkok #IT #entrylevel
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
Disclaimer
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Skills Required
- Degree in Computer Science, Software Engineering, or related field
- Based in Bangkok, Thailand (10-month contract)
- Interest in software testing and quality assurance on various platforms
- Strong attention to detail and problem-solving skills
- Exceptional written and verbal communication skills
- Interest in working collaboratively within an Agile environment
- Confident communication with people of differing seniority levels
- Preferably less than two years of experience / fresh graduates welcome
- SQL
- Coding skills
- Experience or interest in Generative AI
Agoda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agoda and has not been reviewed or approved by Agoda.
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Flexible Benefits — Flexible allowances like “Agoda Choice” are presented as customizable for health, learning, travel, fitness, or wellness, which can increase perceived value beyond base pay. Reimbursement-style options are also described as usable for a wide range of personal needs, from training to wellness expenses.
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Healthcare Strength — Health-related coverage is described as comprehensive, including medical and life insurance and, in some places, dental and vision. Mental-health and support resources such as an Employee Assistance Program and unlimited Headspace access are also highlighted.
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Wellbeing & Lifestyle Benefits — Hybrid/remote arrangements and a work-from-anywhere style program are positioned as benefits that support work-life balance. Travel-related perks such as employee discounts and automatic Platinum membership add lifestyle value for employees who use the platform.
Agoda Insights
What We Do
Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 7,000 professionals from 90 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. For properties seeking partnership with Agoda, visit https://connect.agoda.com
