ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Software Test Engineer II is responsible for creating and maintaining automated tests from manual test scripts and test cases. This role works in partnership with the Engineering teams to provide input on functional requirements, product designs, schedules, and potential problems.
Essential Duties & Responsibilities:
- Provides support to the Quality Engineering teams, with a high attention to detail in a disciplined agile environment
- Researches, analyzes, and documents findings
- Tests complex API, web, and network/infrastructure based applications that reference database back-end systems
- Creates and maintains automated test cases, executes test suites, reviews and diagnoses reported bugs, and ensures overall system quality prior to a customer release
- Designs, develops, maintains, and troubleshoots automated suites of tests through continuous integration for value added feedback
- Derives testing requirements throughout the development cycle
- Reproduces, debugs, and isolates problems and verifies fixes
- Assists in creation of software artifacts including test plans, test cases, test procedures, and test reports
- Plans test schedules and/or strategies in accordance with project scope and delivery dates
- Reviews software documentation to ensure technical accuracy, compliance, and completeness and to mitigate risks
- Provides feedback and recommendations to Engineering teams on software usability and functionality
- Identifies program deviance from standards and suggests modifications to ensure compliance
- Develops and specifies standards, methods, or procedures to determine product quality or release readiness
- Conducts historical analyses of test results
- Collaborates with colleagues to evaluate or diagnose problems and recommend possible solutions
Knowledge, Skills, and/or Abilities Required:
- Strong proficiency in Python/Ruby programming and experience writing and maintaining automated tests using Behavior-Driven Development (BDD) frameworks (e.g. Behave)
- Solid experience with Git version control, including branching strategies, pull request workflows and managing Git submodules
- Hands-on experience integrating, executing and troubleshooting automated test suites within pipelines, specifically using Jenkins and/or GitLab Runners
- Practical experience interacting with, configuring, or managing virtualized environments, particularly VMWare ESXi
- Solid knowledge of Linux, Windows, MacOS operating systems, including basic system administration and command-line usage
- Working knowledge of IP networking concepts (e.g., TCP/IP, routing and subnets) and an understanding of basic firewall configurations
- Ability to work independently on projects and processes with close supervision
- Broad theoretical knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business requirement
- Knowledge of quality assurance methodologies
- Proven ability to develop using object-oriented programming language in automation frameworks
- Knowledge of Software Development Life Cycle (SDLC)
- Knowledge of basic builds and deployments
- Ability to update base level classes without causing issues
- Strong problem-solving skills with the ability to meet reasonable deadlines
- Strong team player with the ability to build positive and collaborative relationships
- Knowledge of programming concepts and ability to read complex manual test cases and implement new actions, fragments, and scripts
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 2+ years of relevant experience
Working Conditions: Hybrid
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- Strong proficiency in Python or Ruby
- Experience writing and maintaining automated tests using BDD frameworks such as Behave
- Solid experience with Git, including branching, pull requests, and submodules
- Experience integrating and troubleshooting automated test suites in Jenkins or GitLab Runner pipelines
- Experience with virtualized environments, particularly VMware ESXi
- Knowledge of Linux, Windows, and macOS, including command-line usage and basic system administration
- Knowledge of IP networking concepts, TCP/IP, routing, subnets, and basic firewall configurations
- Knowledge of quality assurance methodologies and the software development lifecycle
- Experience developing with object-oriented programming languages in automation frameworks
- Knowledge of builds and deployments
- Ability to read complex manual test cases and implement actions, fragments, and scripts
- Strong problem-solving, collaboration, and deadline-management skills
- Bachelor's degree in a related field or equivalent business experience
- 2+ years of relevant experience
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
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Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
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Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
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Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
